Public Storage in Virginia Beach offers a variety of storage solutions with a focus on customer service. Many reviews highlight Josie, the site manager, as an exceptional employee who provides helpful and professional assistance. Customers appreciate her thorough explanations regarding unit rentals, payment processes, and overall support, which makes their moving experience easier and more enjoyable. While the facility has received positive feedback for its staff, some customers have raised concerns about issues such as delayed payment handling, lock cutting without prior communication, and problems with pests and air conditioning. These issues have led to frustrations for certain tenants, particularly regarding access to their belongings during hardships. Overall, Public Storage aims to provide a convenient and customer-friendly experience, with a commitment to service that has lasted nearly 50 years. However, potential customers should consider both the positive experiences and the concerns raised by some users when choosing a storage solution.
Josie is so great! She helped me in several ways to get a new unit that met my needs. She is an exceptional customer service agent and I hope that Public Storage completely appreciates how helpful she is to customers!
July 2025
Super awesome staff especially Terri went above and beyond to help with a few issues I hade Thanks again!
June 2025
🤗🤗🤗🤗🤗♥️♥️♥️♥️💯 Love the stuff here they are Awesome, Josie ♥️ Terri ♥️ 🎉🎊💥💥
