REI is a premier outdoor gear and apparel retailer that caters to outdoor enthusiasts of all levels. The company stands behind its products with a 100% satisfaction guarantee, and it designs its own line of award-winning REI brand gear and clothing. Customers praise the excellent prices and service at REI. The stores are known for their knowledgeable and helpful staff, who are eager to share their enthusiasm for the outdoors. One customer was impressed with the service they received when getting their bicycle serviced, with the staff accommodating their needs and completing the work quickly. Another customer was grateful for the assistance they received from the staff when purchasing training wheels for their grandson's bike. The staff member, Bobby, was described as very knowledgeable, professional, and pleasant, ensuring the customer left the store satisfied. Customers also appreciate the wide selection of products available at REI, from summer beach gear to the store's "As is/swap" section, which offers outstanding deals. The staff are consistently praised for their friendly and attentive service, and the company's commitment to customer satisfaction is evident in the positive reviews. Overall, REI is a trusted and beloved outdoor retailer that provides high-quality products, exceptional service, and a welcoming environment for outdoor enthusiasts of all ages and experience levels.
I had a great experience!! Charles helped me a lot to find the perfect backpack for my trip. He had a lot of experience and was really nice!
May 2026
Excellent shop for all things recreational including an awesome bike section. Had my bike tuned up recently and the service was top notch. Affordable and ready when they said it would be ready. Now I can get back to the roads knowing my bike is in good health.
May 2026
Great products, knowledgeable staff! Another REI experience!!!
