Southern Kia Virginia Beach is a dealership that provides a mix of experiences for its customers. Some clients report an amazing, wonderful, and excellent experience, describing the process as smooth, seamless, simple, and fantastic. They note the sales staff as knowledgeable, friendly, helpful, patient, and generous, with specific praise for transparent communication and working closely with clients to get them exactly what they are looking for. The dealership offers a comprehensive selection and handles details like financing and paperwork, with some customers stating they would definitely recommend it. However, other customers report a difficult, unpleasant, and frustrating experience. These reviews cite a long, convoluted, and sometimes contentious process, involving long waiting periods with no explanation or apology. A significant point of contention is the presentation of the offer, starting with thousands of dollars in undisclosed dealer add-ons not shown on the website, which was a major turn off. Attempts to contact management following such an experience for resolution or a counter offer were met with no response, leaving customers feeling empty handed. The overall impression is that while many have a great experience, the car-buying process can vary significantly.
Sam and Adam was an amazing help, and very specific great experience.
August 2026
DJ, Sam, TJ and John were all extremely helpful in purchasing our new car. The environment was also very relaxed and friendly, did not feel intimidating whatsoever. Overall great experience thanks to all the help from the employees! the most stress free friendly dealership experience I’ve ever had!
August 2026
Destiny at servicing was wonderful! So kind & was in and out in a matter of seconds. I had the easiest experience with her!
