CVS Pharmacy receives praise for its dedicated and professional staff who provide exceptional and compassionate customer service. The team is known for going above and beyond to help, including assisting with issues from other pharmacies and ensuring patients receive necessary care. Staff members are described as incredible, diligent, calm, and organized, even when very busy. They offer genuine service, take time to answer questions, and foster a personal connection with customers. The pharmacy is noted for its efficiency in promptly notifying patients when prescriptions are ready and adeptly handling insurance to reduce costs. The vaccination service is also highlighted as smooth and well-managed. However, some feedback indicates that the phone call system can be unreliable, occasionally providing incorrect information about operating hours. Overall, customers highly recommend this pharmacy for its outstanding commitment to customer care.
Went in with low expectations, given the reviews, and happy to say that the staff was friendly, attentive, and proactive in figuring out how my account was glitching and not showing a correct connection to insurance. It got fixed, and I was on my way.
May 2025
The pharmacy notified me within an hour of leaving my doctor that my script was ready. The staff was able to enter my insurance info and I got my script for free instead of the original cost of $18.00.
March 2023
Two fine staff persons help all they can. But the call system is unreliable and, for example, said they are not open all day today...?
