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9AM - 12PM
8410 Old Keene Mill Rd, West Springfield
Banks
“Thank you to James and the entire staff for assisting me in the most professional manner! The wait was not long at all and they were very respectful and will help with anything you may need”
“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”
9AM - 2PM
2611 Prince William Pkwy, Woodbridge
Banks
“The best management and service!!
As it was my first time going early in the morning at this branch even before they opened. I found manager Ms. Shamail Ahmadi to be absolutely incredible. She was on it from the minute the doors opened greeting all the staff and the customers that walked in with a massive smile to create an outstanding atmosphere and keeping the whole branch running smoothly. What a manager and warm personality. I also want to mention Ms. Alicia, she helped me after, was brilliant with my task and finished efficiently. An outstanding team that this branch has been given and you can tell it’s a great managemnet on top of things. Thank you Ms.Shamail.”
“I always visit this branch it’s 5 mins from my place and very helpful and friendly team there. I will recommend to all family and friends they have Merrill representative there everyday.”
“I highly recommend Burke and Herbert as your bank. I have been a long time customer. I recently had a major issue that resulted in having to obtain a new checking account. Dylan Plant, Relationship Banker at the Cooper Road location was extremely professional, knowledgeable and helpful. He ensured I was calm, as the matter I experienced was very stressful, I would not wish it on anyone. I have found all staff at Burke and Herbert locations outstanding. Nice to know that great customer is still out there.”
“Outstanding banking experience with a team that is both friendly and highly professional. Their commitment to excellent customer service makes every interaction pleasant and efficient.”
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“The best experience I've ever had with this branch of Bank of America. The staff were incredibly attentive and helpful, even assisting me with things that weren't their responsibility. My deepest respect and gratitude.”
“My advisor Jisook Anderson who I been know since 2010 she always receptive always helpful at this workplace because as soon as somebody come your customer services hundred percent you are calm relax you sit down and listen to your customers clearly and you are always come and helpful and whatever your clients say you respect it that’s why big clients like when you respect me I am very, very happy and satisfied. I am recommending any one who need help for their financial structure and right guidance. Thank you Jisook😊”
“Mahj-She’s is the best,she helped me as soon as I walked in and she talked me through all the online banking stuffs and everything that was required for me to open an account at this branch I was so excited and I really appreciate”
“Vanessa Casey the Financial Center Manager was great to work with! She was really helpful from the beginning, making it easy to set up an appointment and being flexible with our schedule. She took the time to understand what we needed and helped us find the right solutions without making the process feel complicated.
She also followed up with us by phone just to make sure everything was going well and that we had everything we needed. That personal touch really stood out. We really appreciated all her help and would definitely recommend Vanessa and the rest of her team at this BOA branch.”
“I had an amazing experience with Hamid Pirzai. Professional, respectful, and truly dedicated to helping people with honesty and care. The service was smooth from start to finish, and the attention to detail was impressive. I highly recommend Hamid Pirzai to anyone looking for someone trustworthy, knowledgeable, and reliable. Definitely one of the best experiences I’ve had — 5 stars all the way!”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
“Morgan was great and extremely helpful. I did not have an appointment but she still provided notary services to me! Extremely grateful for her help and assistance.”
“I’m very happy with this Bank of America branch. The staff are always kind and helpful, especially an employee named Navid . Whenever I visit the branch, I specifically choose to work with him because he is extremely knowledgeable, patient, and supportive. He consistently provides excellent service, and I always leave feeling satisfied.”
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
9AM - 2PM
7400 Little River Turnpike, Annandale
Banks
“Chelsea was a highly professional opening my debit card . I was very welcomed and got a great service at the Bank of America.
Thank you, Chelsea. You are the best!”
“Its been an excellent customer services i had from bank of america representative Akosua. She has been amazing and made our account opening process soo smoother. She has been very freindly and helpful. Many thanks.”
“If your taking out a loan, and the MENUS of the App are confusing and your Payments aren't going through, etc.Please give them a call the Supervisor is AMAZING! Candice is working magic over there with these system. To make sure everything goes accordingly. ???”
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
“I had a check stolen and experienced an attempted scam. The bank worked quickly and thoroughly seeing me through the crisis. Great support — and very nice staff.”
“I would like to recognize Maricor and the entire team for their outstanding customer service. Everyone was welcoming, professional, and genuinely helpful. Maricor went above and beyond to make my banking experience smooth and stress-free, taking the time to answer all of my questions with patience and kindness. The entire team worked together to provide excellent service, and I truly appreciate their dedication and professionalism. Thank you all for such a wonderful experience!”
“My first time coming to this location and if you want to receive service BEYOND EXCELLENCE, this is the Bank for you. I have been Blessed to have Carla for my Bank Teller. The approach to her counter you just feel appreciated. Carla us knowledgeable, caring, kind, thoughtful, great listener, determined to resolve any issues and very patient. I had multiple transactions and she took care of each one making sure before I left all my needs were met. Infirst Bank made the most valuable decision in hiring her. Carla has all the qualities of being a Manager because every employee would strive daily to provide the customer service that Carla provides. Thank you Carla for being the most Amazing Bank Teller in Northern Virginia”
“This review is for Andrea V.
I have been a customer of PenFed for a handful of years and I have never came across someone who set the golden standard like she did. She is an absolute gem and to say she is competent would be insulting, as she is the definition and representation of what a real professional in today’s lacking work ethic should be. From the moment I began my journey on my second loan, I knew I did not want to work with anyone else. She answered every single question I had and even my very challenging hypotheticals (which actually came to fruition). She did not hesitate, she did not give me a generic answer, she got down to business and gave me the purest and detailed answers I could possibly think of. She was not an order taker; unlike some other individuals I worked with.
She ran through various situations and really put my interest first, in the most genuine manner. Andrea’s work ethic, knowledge, and professionalism - simply does not exist anymore. She goes well above the standards and expectations. She sets them. I have not came across anyone within PenFed who has even come within the orbit. Once you get Andrea, you will realize that anyone else will not match her level of attentiveness, care, knowledge and above all else, the efficiency.
Only downside.. you will be stuck with the expectation of greatness.
Do yourself the favor and ask for Andrea. You will feel the luxury of having someone who is all about you, for you, that can deliver everything and more – with a smile.
Management. Please recognize Andrea. I hope you keep her as long as you can and thank you for being amazing and creating/fostering that environment. You have created an outstanding employee.
A diamond in the rough.”
“Ms. Adriana Melara is extremely helpful, knowledgeable and professional each and every time I visit the Kingstowne branch. If she is there, I will wait because she has been that awesome. Keep up the great work and attitude toward your customers. Thank you. Anthony”
“Kiara Biroo was incredibly patient, professional, and helpful throughout my fraud case. She carefully reviewed every unauthorized transaction, answered all of my questions, and helped me take the necessary steps to recover my funds.
This was a very stressful situation for me, but she made the entire process much easier. Her attention to detail, kindness, and dedication to helping customers truly stood out. She is one of the best employees I have ever encountered. Thank you, Kiara!”
“Wonderful experience at this branch working with Jonathan Joseph. Highly recommend him for all your banking needs! He is kind and very knowledgeable. Also, this is a lovely banking environment in a great location. Very pleased.”
“This review must start with my POC in Arlington CU. Mr. Moushier. His service performance should be set as a standard in his field. Excellent customer service seemlessly blending knowledgable professionalism in a friendly demeanor. Now for the CU itself - In my case offered the best rates for auto finance and personal loan. No bs and quick turnarounds on all engagements. I highly recommend it even over my current bank nfcu.”
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“Update: These guys really care! I originally was frustrated by their UI but these people want to improve constantly! I am thoroughly impressed by these folks. Really fantastic customer experience.”