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“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”
“I accompanied a friend to a local Northwest Federal Credit Union branch while he stopped in with a quick question about his checking account. I’m not a member, and I’m used to big banks feeling impersonal and layering on fees, so I was genuinely impressed by the experience.
From the moment we walked in, the staff made my friend feel welcome, not like just another account number. The member service representative sat down with him, reviewed his account, and explained everything clearly, without rushing him or trying to sell him something he didn’t need. It was obvious they cared about helping him make the most of his account and keeping his everyday banking simple.
The whole interaction was friendly, seamless, and transparent.”
“I highly recommend going to Odilia Ventura. She’s very professional, attentive, and an absolute sweetheart. She helped with my credit application & I'm incredibly grateful and happy. Thank you!!”
“This review is for Andrea V.
I have been a customer of PenFed for a handful of years and I have never came across someone who set the golden standard like she did. She is an absolute gem and to say she is competent would be insulting, as she is the definition and representation of what a real professional in today’s lacking work ethic should be. From the moment I began my journey on my second loan, I knew I did not want to work with anyone else. She answered every single question I had and even my very challenging hypotheticals (which actually came to fruition). She did not hesitate, she did not give me a generic answer, she got down to business and gave me the purest and detailed answers I could possibly think of. She was not an order taker; unlike some other individuals I worked with.
She ran through various situations and really put my interest first, in the most genuine manner. Andrea’s work ethic, knowledge, and professionalism - simply does not exist anymore. She goes well above the standards and expectations. She sets them. I have not came across anyone within PenFed who has even come within the orbit. Once you get Andrea, you will realize that anyone else will not match her level of attentiveness, care, knowledge and above all else, the efficiency.
Only downside.. you will be stuck with the expectation of greatness.
Do yourself the favor and ask for Andrea. You will feel the luxury of having someone who is all about you, for you, that can deliver everything and more – with a smile.
Management. Please recognize Andrea. I hope you keep her as long as you can and thank you for being amazing and creating/fostering that environment. You have created an outstanding employee.
A diamond in the rough.”
“Had a fantastic customer service experience here. Sharkia (I really hope I spelled the name right) was phenomenal: quick, efficient, super friendly and personable. This branch lucked out on having such a rockstar of an employee! Outstanding service.”
“I had the pleasure of working with Celeste Riley and Elizabeth Maryam at my bank, and I must say they both exceeded my expectations. Their dedications and willingness to go above and beyond to assist me were truly remarkable. They were not only professional, but also displayed exceptional customer service. I appreciate their commitment and the outstanding support they provided. They are a valuable asset to the bank, and I highly recommend their services to anyone seeking assistance.”
“Patty, the manager, is super friendly, personable, and helpful. My boyfriend set up an account today and it was the most seamless experience yet. Great job, Navy Federal!”
“I had an excellent experience refinancing my vehicle here. Patrick was exceptionally helpful throughout the entire process, answering my questions and ensuring a completely smooth transaction from start to finish. Thank you, Patrick, for the five-star service! 👏”
“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”
“Friendly and knowledgeable employees.
Young man behind opening glass office always great customers with a smile. Always willing to help. Thank you PWC employees credit union.”
“I'm very happy banking with Truenergy federal credit union
Jennifer, Monica, and Gloria ware
Always return my phone call and also help me over and over process my personal loan
Outstanding service
I have been a member since 2015”
“First Baptist Church of Vienna has continued to have such a positive impact on the community during the pandemic! They have continually given out free meals to community members, those who are elderly, and those who are sick and shut-in. They have also actively participated in the social justice movements, and have been a positive voice for change. Not only this, but they have also continued with Multiple worship and fellowship opportunities throughout the week!”
“Navy Federal Credit Union was able to notarize documents and provide other services I needed on a Saturday. I was very satisfied and happy with their services especially during a weekend day.”
“Our experience with CUMA was outstanding. We worked with 5 separate banks to refinance our home, and none of the others came close to matching CUMA in customer service or rates. Our loan officer (Damion) and processor (Jacqueline) were courteous, helpful, and responded quickly to my many questions and requests. And most importantly, we got an absolutely killer deal on our refi, both on the rate and closing costs.”
“I have a very good experience with everyone at Apple Federal Credit Union at Bailey’s especially Omar he’s a very good at he job very helpful and very good at customer services”
“My experience with the works is very good they are very nice and helpful, I went with my family to open account for each of them it went smooth thank u guys so much for the hard work.”
“I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!”
“Jessica at Vienna Branch are very professional and knowledgeable.
I hope when I came back next time I could say the World Cup on TV while I'm waiting...”
“I had to open several accounts for myself and my children and Jeff A.-C. was helping me; throughout the whole process he was extremely helpful, professional, and knowledgeable. He guided me through what would work best for my situation to which I am very grateful! This location will definitely become my home branch.”
“I was in the area this morning, first time coming to this one, when I looked it up I saw all the bad reviews and got kinda nervous about going in. But I did, and I’m glad I did. They were so nice and helpful, specially Soledad. Now that I think about it, I’ve never had a bad experience at any of the other Navy Feds.”
“I had a wonderful experience working with Ericka Amaya at Apple Federal Credit Union. She is incredibly helpful, detail-oriented, and truly dedicated to finding the best solutions for her clients. Every time I come in, she takes the time to answer all my questions clearly and patiently, no matter how complex they are.
Ericka consistently goes above and beyond to make sure everything is handled smoothly and correctly. Her professionalism, kindness, and deep knowledge make a huge difference, and I always feel confident and supported after speaking with her.
I truly appreciate her outstanding service and highly recommend her to anyone looking for reliable and exceptional assistance.”
9AM - 5PM
4875 Eisenhower Ave, Alexandria
Credit Unions
“Service is magnificent, courteous, professional and reliable on details. All my needs were met im an instant. Recommend Commonwealth for all banking needs. Thank you.”
“⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Denise – Navy Federal (Virginia)
I had the pleasure of speaking with Denise, a loan specialist from Virginia, on September 12, 2025, at 10:01 PM Pacific Time — and I can truly say she went above and beyond…. Denise was professional, patient, and kind. She guided me step-by-step through my loan application and made sure I felt supported throughout the process. Her voice, her tone, and the way she explained everything made me feel at ease… It’s rare to find someone who brings heart into their work — but Denise did exactly that. She made me feel like more than just an account number… Thank you, Denise! You’re a true asset to Navy Federal, and I’m grateful for your help.?
– Muhammad Ibn Abdullah Al-Hashimi
Navy Federal Member (Pacific Region)”
“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”
“I had an excellent experience with Tylil,a representative from Spectra Credit Union. He was very kind, patient, and professional throughout the entire interaction. Ty took the time to answer all of my questions thoroughly and made sure I understood everything clearly.
He provided efficient and respectful service, and I truly appreciated how attentive and helpful he was. Most importantly, I felt confident that my personal information was handled securely and protected with care.
Ty’s outstanding customer service made the experience smooth and stress-free. Thank you for the excellent support!”
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“Update: These guys really care! I originally was frustrated by their UI but these people want to improve constantly! I am thoroughly impressed by these folks. Really fantastic customer experience.”