Mobile Phone Accessories in Williamsburg, VA

“Exceptional Service – Ask for Janice!

Janice at the AT&T store in North Williamsburg provided the best customer service I have ever experienced in all my years as an AT&T customer.

We were visiting from out of town for the holidays and only had a short window of time, yet we came in with a very complex list of things we needed: changing the last name on my account, transferring my husband’s phone from another carrier, replacing my phone, transferring all the data, and purchasing a new Apple Watch. On top of that, we ran into major issues getting my husband’s phone unlocked from the other carrier, which turned into an unexpected ordeal.

What made the experience even more impressive was that Janice was the only employee working in the store at the time. Somehow, she managed to take care of us while also assisting other customers, and she gave everyone the same high level of attention, professionalism, and care.

Through it all, Janice stayed with us the entire time. It became an all-day process, yet she never rushed us, never passed us off, and never lost patience. Her knowledge, persistence, and ability to manage multiple customers seamlessly were outstanding. She truly knows her stuff.

In all my years with AT&T, I have never experienced this level of service and expertise. Janice is a five-star-plus employee, and that store is incredibly lucky to have her. If we could bring her back to the DFW area with us, we absolutely would.

If you visit this store, ask for Janice — she is exceptional.”

“I took my phone there to get the charging port repaired. I have a Samsung android, and the cord was not making good contact with tab that it slides over.
Tab was replaced, and I was on my way in no time. Highly recommend Cell Phone Zone!”

“SWEET TEA!!! My AT&T customer service representative was so calm while I was losing my mind lol. This location has the best staff and the best energy. Sweet Tea deserves a raise for maintaining his composure while I ranted about my issues lol. He fixed my problem and made my day!”