The New Balance Factory Store offers a wide selection of quality athletic footwear, providing a pleasant shopping experience for customers. The staff is consistently praised for their exceptional customer service, with reviewers highlighting their helpfulness, patience, and willingness to assist in finding the perfect fit. The store is well-organized, making it easy to browse the available options. While some customers may find the prices a bit high, the overall consensus is that the New Balance Factory Store is a reliable destination for those seeking reliable and comfortable athletic shoes.
Haven't been to the New Balance store in a long time I did finally go the saleslady was professional very polite told me all about the shoes and the deals they had I purchased two pair she told me the size I needed tried on the shoes and they were so comfortable felt like walking on air Thanks .
March 2026
I had a great experience. Matthew was very helpful with my refund. He helped me with an online purchase. Very nice and courteous.
August 2025
We bought the wrong size for my son. Brought it back and exchanged for a different shoe/size. The staff was extremely kind and helpful!
