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“Amazing customer service! Jessica, went the extra mile to make sure i was completely satisfied. Carl is an unrivaled asset! Previously a UPS driver of 32 years. His knowledge from the ground up is indisputable. Won't take my business anywhere else.”
“I went in to get wedding invitations done. They made it a very easy process completed the order quickly and were very professionally done.They worked extremely hard to make sure every detail was correctHopefully I won’t need wedding invitations ever again, but if I do, I’ll get them from Staples.”
“I just went to this UPS to want return Nike shoes (Nike sent the wrong ones). However, two ladies behind me barged in on me very rudely. Later, the waitress very kindly told me to go to another UPS because this UPS did not accept Nike packages. So I still gave her 4 stars.Thank you.”
“I went to 5 other fed ex locations before I came here. Every other store was just a drop box and was absolutely zero help. The young woman inside was more than polite and got me all set in no time at all! Phenomenal performance.”
“The ladies at TSA precheck were very nice and helpful. I brought in the wrong documents and they helped me figure out how to get the correct ones. If I had one complaint it would be that I would have preferred for them to have an office space with seating. Entering personal information on a computer next to a line of customers with Amazon returns is a bit much. The lady processing my information had to keep raising her voice to talk over all the other people and noise in the print center. That isn't the TSA ladies fault, however. Definitely recommend coming in and seeing them. Just make sure you read the website correctly so you don't make the same mistake I did. ☆☆☆☆☆”
“I was visiting the Richmond/Norfolk area on vacation from Austin, TX. The reason was for the major amusement parks in the area. I had bought a lot of souvenirs from the parks that would not fit in my suitcase for the return trip. I was very nervous about shipping all my souvenirs back home because they held a lot of personal value to me. The representative in the UPS Store helped me with exactly what I needed. Sadly I do not remember his name but he was very accomodating. I brought all my souvenirs in a huge mess of a pile but they organized it all & packaged it perfectly. Everything in my package arrived safely & in a timely manner. They packaged it better than I believe I would have, which is great because it seems as if they cared about what was in my package as much as I did. I will definitely be using UPS to ship my packages going forward in the future.”
“This FedEx drop off store is a great one. I have taken packages in twice and they waited on me quickly with a friendly attitude. Today I took in a Walmart return that Parcel Pro said the QR code from Walmart wouldn't work. This Monticello location in the ACE Hardware shopping plaza took the same code, scanned it and sent it on its way with no problem. The employees were great to work with and from what I saw during my brief wait was they were just as helpful with all of the other customers. If you need to ship something and want an easy experience, try this FedEx store.”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“On Friday September 13, 2024 around 11:45am- 12 noon, I was at the UPS store on 4680-181 Monticello ave, Williamsburg, VA the you ng lady was at this location working by herself. She was very professional and she took care of my detailed, time consuming certified mail (3) in an even paced & thorough way, even though in the time I was there 20-25 minutes a few other customers came in. She patiently & sweetly told the customersvwsitung that she will be happy to help them in just a few minutes after she was done with my out mail. This professionalism shown by this young lady working at this UPS store on Monticello ave Williamsburg, reinforced my desire to return to this particular UPS store from now on. Keep up the GREAT work UPS store @ Monticello ave Williamsburg.”