Aerie Store receives mixed reviews highlighting both positive customer service experiences and some inconsistent staff behavior. Multiple customers praise specific employees for being kind, helpful, and professional, often going above and beyond by checking the backroom for inventory and helping to find the right items. These staff members are noted for providing amazing customer service, a great customer experience, and a positive attitude, which makes a big difference and encourages shoppers to return. However, one visit was described as uncomfortable and unwelcoming due to perceived rude looks from other employees, though this was salvaged by another worker's exceptional service. The store itself is noted for having affordable prices, an organized layout, and an aesthetic environment. While primarily positive, the experiences suggest that the quality of service can depend heavily on which staff member assists the customer.
I walked in trying to shop for my daughter and Carregin (I don't know how to spell her name) helped me find exactly what I was looking for. She did multiple trips to the back looking for items and my daughter loved everything I ended up buying. Will definitely be back and asking for her!
April 2025
The store manager was outstanding and incredibly helpful. I’ll definitely be shopping there again!
December 2023
Lamí was very helpful and went beyond by checking back of the inventory to reassure me what I need. She helped me find exactly what I need
