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“I came in to get my Meta glasses fixed and was having difficulties with online customer support. Janae was incredibly patient, professional, and helpful throughout the entire process. Even though I didn't purchase the glasses from this store, she still took the time to assist me and went above and beyond to make sure I was taken care of. Exceptional customer service like this is hard to find. Someone needs to give her a raise! Thank you, Janae, for turning a frustrating situation into a positive experience.”
“Theresa was so helpful. I was welcomed with a friendly greeting and immediately assisted with finding what I’d been looking for. She went above and beyond. I’ll definitely return to this location because of her service. Thank you, Theresa!”
“I drove over an hour to have my 20+ year old hat cleaned and reshaped. Brian did a really great job with it; I confess it was in pretty rough shape when I brought it in. It looks better than it did when I was competing. He made sure it was absolutely perfect, even after I told him that it would probably never be worn and was just memorabilia now. My hat may be older than him but he carries so much knowledge and talent, I will gladly return for future reshapes.”
“Even though Earthbound is in an outlet mall, this store is not an outlet store and has new items recently released on the website. I bought some items there for 30% off : a silk kimono dress, a silk folk gray dress, and a tie dye dress. They were on the website as well as newly released items on the Earthbound website that caught my eye in the store. The items on the website were 25% off with the code. You saved 5% more buying in the store.
The cash registers were down that day, so they had to phone in our purchase and give us a handwritten receipt. Despite the inconvenience, the staff were polite and accommodating. The store was well organized and the displays were inviting. Definitely a store I would visit again.”
“Kohls was nice ?
A bit pricey ? but one day I'll make enough to be able to afford such nice things but I highly recommend this place for great quality clothes and cute things for your house there's just so much to love about this place they have lots of neat things !”
“Just want to shout out Sophia who helped me and my friend in store this week - absolutely unreal customer service and such a friendly and helpful vibe, she went over and above to make our experience in store the best. A credit to the store and she was just a gem! Thanks Sophia!”
“The gentleman who helped me was very courteous, fast, explanatory, just a perfect interaction which is greatly appreciated. He was so patient and kind while I was frustrated and confused. He couldn’t have been a more lovely person. Great job!”
“So we bought the wrong size for our kiddo and they were super helpful when we called to inquire about a different size. Upon my return to the store to exchange the size I mixed up boxes. They didn’t reject my return and took it anyway and also assisted me in finding some other options to go with what I was looking for. The prices were decent for a kid’s shoe but I like that they accept returns vs the Nike store.
Thanks guys for being helpful!”
“Luis and Sam helped me pick out the best classic Timbs and told me about a sick beanie that was on sale!
Would come back just to experience their customer service again!”
“Cool store with trendy and quality clothes. Had good deals going on too so bought several items. My salesperson was Taivan. The whole staff was nice and professional.”
“I love everything in there, and there is a plus you could find things hand and I bought a men wallet with a San Juda design for my husband who is from Mexico and he love it now I have a places to treat my husband to gift for any special occasions.”
“Cotton clothes in almost every size men t shirts also r in wide range I like bcz I like cotton clothes and go there for reasonable prices they have complete awesome”
“Just came if for honestly no purpose just to look at there sale! Salesperson ohenebah was great!!! Actually spoke about sales and helped me find shoes in my size. Ending up spending money I didn’t plan on spending. He is an asset to the company. Love it”
“The Levi’s rep Kiesha helped me and my wife have an amazing experience trying on cloths we’re both introverts so it’s super hard for us to go out shopping especially if customer service is rude or not helpful but she was such a pleasure to work with helped my wife feel beautiful and me feel handsome in the cloths we tried on and purchased we would def buy again but specifically if she is there to attend us she def made us feel valued and comfortable and have fun!”
“Was visiting from a different country great customer service Malik was amazing person he helped us so much, he was so patience with us….
Thank you Malik ?”
“J.Crew still makes some of the clothes as they used to do back in 60' lol . I had a hard time shopping with my 84 year old uncle. But the staff at the store was so helpful and with so much patience. All thanks go to Kristina / Christina. You made my shopping day much easier”
“Sarah was the one of the greatest workers , I have met and helped me out with some clothes to chose even though the prices were very high and expensive i think they should lower their prices but had a good time ! (not promoting anyone)”
“Everything is a mess but if you don't mind sorting through things in clearance the bargains are amazing. 1 romper, 3 dresses including special occasion, 1 skirt, 1 pj pants and 5 jeans, all for $85!!”
“I visited the Potomac Mills store today with my two teens. We were helped by a worker who said he had only lived here for a little over a month, so I guess he was new. Just want to say that he was the absolutely nicest human! He brightened my kid's day so much. Service was attentive and efficient. 10/10 recommend this store, and that is almost entirely because of the super nice dude who helped us out. THANK YOU!”
“Johnston & Murphy are my go-to dress shoes. They have plenty of models that come in wide, are very fashionable, and are incredibly comfortable. While other brands may certainly be cheaper, you'll be paying for it later with either shoddy quality (Steve Maddens, Stacy Adam's, and Kenneth Cole or... your feet will need their own tombstone”
“Alex provided me with the best service I could imagine. Quickly found the shoes I wanted in my size and was very attentive. The store is always clean and organized as well.”
“⭐️⭐️⭐️⭐️⭐️ 5-Star Review
I went to Brooks & Brothers looking for a suit and honestly felt a little lost since it was my first time shopping for one. Diana Akberi went above and beyond to help me. She was patient, knowledgeable, and made the whole process simple and stress-free. Thanks to her, I walked out with exactly what I needed.
Highly recommend asking for Diana—she made the experience amazing!”
“Nell was absolutely amazing! My friends and I came in not expecting to find much, but she greeted us and was super nice, alongside having excellent customer service and an incredible sense of humor! Definitely coming back soon!”
“I went to the Footlocker across the way (#06928) from the Kids Footlocker (#1648502) after receiving horrible service from Joclyn Riva. I received assistance from 2 nice young ladies Iyanna Garcia-Ross & Makynze Smith who heard my complaint, assisted my issues with my rewards and sent me on my way happy. I will continue my business with this Footlocker and never step foot into Kids Footlocker. Ladies… continue being kind and assisting your customers in a well and respectful manner.”
“I’m from NJ and traveled through Woodbridge VA and found this thrift store by accident. It was the best and cleanest thrift store I have ever been in. I highly recommend shopping there. Makes me wish I lived in VA!”
“Went in with my son this evening and Russ helped us checkout and was super helpful even helped us create a profile and also signed me up for the 10% off. Thank you for your patience and kindness while shopping with my teenage son.”
“My son loves this store. Always find things he likes. It's a bit chaotic on the weekends and the kids at the register get frustrated. So many different answers on when a coupon or my military discount can be used or not.”
“I walked in trying to shop for my daughter and Carregin (I don't know how to spell her name) helped me find exactly what I was looking for. She did multiple trips to the back looking for items and my daughter loved everything I ended up buying. Will definitely be back and asking for her!”
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“One of the best experiences I’ve had. Usually I never ask for any help. Just because employees always give some type of attitude. But Kaeley helped me out and made everything a breeze . Very helping don’t go to the oxon hill one. Come to this and just hope she’s there she got you fast and easy”