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“Marissa was very helpful and provided a lot of knowledge helping us make the perfect ring. She was really patient and flexible and a wonderful guide through the process.”
“The sales associates was kind and helpful. She cleaned all my jewelry, she even cleaned the necklace I was wearing. Ask for Yume when you go to Zales at Potomac Mills”
“Had a great experience with Steve at the pawn shop. He was straightforward, fair on pricing, and easy to work with—no pressure, just solid conversation and honest deals. He worked with me on a bundle and made the whole process quick and smooth. Definitely someone I’d do business with again.”
“I called them last minute to get my ring resized. They were willing to resize with same day service at a reasonable price . However, upon talking and explaining my situation they recommended for me to get ring guards instead of paying the full price to resize,to possibly then resize again after pregnancy . Not one did they try to upsell me . They were very honest with all their services . I also got my great grandmothers ring of 90years dipped in white gold to match my wedding set(very sentimental piece) . They did an exceptional job ! The ring looks exceptional . The jeweler and his customer service ladies are very experienced. They are great people ! I’ve had bad experiences in the past with other jewelers. They put my mind at ease that I would receive the best service. After pregnancy and loosing the weight I definitely plan on using them to resize my wedding set . Very trustworthy people . I highly recommend them !”
“I just picked up both of my 1/2 ctw diamond earrings from Jared, and they look absolutely beautiful. I’m so happy that I didn’t purchase the 1 ctw because it would have been too big, especially with two next to each other.
Umar was fantastic. He showed me my earrings and assisted me along the way. Although I only went to Jared to pick up my earrings, I ended up purchasing a new necklace to replace the one that was getting fixed at another jewelry store. I will be purchasing my jewelry with Jared moving forward as their jewelry can be trusted and beautiful.”
“The experience was great thanks to Norrin. He was exceptional. We were about to walk out because one of the front desk employees told us no, but he came after us, took the time to help, and made everything work out. He went above and beyond, and we truly appreciate his assistance. He is the best!”
“I really appreciate the time and patience that the Sales Assiciates help me with securing my purchases. I look forward to working with Cynthia and the Sales team many years. Thank you Cynthia for going above and beyond my expectations.”
“R.T.J. Is definitely one of the best jewelers in the area. He was able to take a custom design. I had in mind and made it to spec and had some hidden extras in it as well. The quality is amazing and you will definitely be satisfied. If you’re thinking about getting jewelry or an engagement ring or wedding band, please make this a priority on your list to stop here and see Roger.”
“This place is outstanding. I’ve never been to a pawnshop with such a wide and impressive selection — they truly have everything you could want. I was searching for an Apple all-in-one desktop, and Kofi was incredibly helpful. He immediately showed me the one they had in stock, and I knew it was meant for me. Will was also there to assist and made sure everything worked perfectly before I left.
The customer service was exceptional from start to finish. I’ll absolutely be a customer for life. Thank you both, and keep up the great work!”
“I usually dread going into jewelry stores because of the aggressive upselling, but Toni at Banter was a breath of fresh air. She was attentive, kind, and got me exactly what I asked for in record time. There was zero pressure to buy anything else, which made the whole experience relaxing and enjoyable. I got what I came for and left with a smile. Thanks, Toni!”
“One of the best places if you need a pawn loan, good pricing no undercutting and great staff. If you need extra time to pay they will accommodate. Just ask for Mike. Always a pleasure doing business with them.”
“I was in Spencer's Saturday with my grandchildren. It was a birthday celebration. Rachel and the entire staff were so helpful in helping us find items we wanted, guarding the backwall (they are children, LOL). Huge shot out to Rachel! We will be back and hope to see again.”
“I had such a great experience at Pandora in Potomac Mills Mall today! Katie and Alexis were so kind, helpful, and an absolute pleasure to work with. They made my visit feel easy and enjoyable. I’ll definitely be coming back!”
“This is a compliment for Kim at the Potomac Mills location.My Movado watch that I purchased a few years back from this location had kinks in the links that I could not get out. I took it to the store to see if they could do anything to fix it. Kim and the staff worked on fixing my watch but it was not entirely working. They all worked really hard on it and the staff was friendly while I waited and showed me watches while I waited. When they determined that it was not entirely fixable, Kim shared some options with me and showed genuine concern for my dilemma with the watch, which is my favorite watch! I purchased two matching watches for my significant other and I as a gift a few years ago. Kim offered to swap out my watch for the same watch and that was an option I was not expecting. This was a great option for me because the other watch I had purchased was not having the same issue I was experiencing, so I went with it.I'm not sure if Kim is the manager of the store or not, but either way, Kim provided excellent customer service and represented the brand and team very well. Thank you Kim and the staff at Potomac Mills!Sincerely,A happy customer”
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“Getting a custom ring here is totally worth it. Mila was super helpful throughout the process. From the start where I shared a lot of ideas, she was able to provide a 3D printed concept of the ring so I was able to clearly visualize it. It came about perfect, and Mila kept constant communication. From concept to finish, I highly recommend Chrysella’s!”