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“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”
“We had a last minute shipment with no idea how to move it. Craters & Freighters came to the rescue, and we couldn't be happier. The entire process went smoothly and communication was great throughout. Highly recommend!”
“Kenneth “Ken” Smith was my delivery driver and truly the GOAT. He was warm, friendly, and handled my package with impressive care and attention to detail. He walked me through how to make sure everything was in perfect condition and what steps to take if it wasn’t. Outstanding service like this deserves serious recognition — give this man a raise!”
“This UPS Store has always had amazing fast service, for my Amazon returns for sure! And for other deliveries. They’ve always been very efficient, attentive and pleasant.”
“I was just in there, but six or seven minutes taping up a box I was trying to get delivered and listened to this lady Diane behind the counter. She was just be the friendliest person with everyone walking thru that door from the regulars and cracking jokes to the fedex guy dropping off boxes. Diane had the attitude like it was a great day to be alive and it made my day a little bit brighter! Especially after telling me of the holiday price increase! ?. LolLet me add another name…Emily! Just left there again and now it was the two of them working, what a great team! Emily gave me all sorts of advice on buying/selling apps too, very helpful!”
7:30AM - 4:30PM
1401 W Valley Hwy N, Auburn
Shipping Centers
“Paul has great customer service skills he is a jolly fellow. The space could be tight to get in. The parking is limited for larger rig best bet would be on the street at the shipper and receiving rear side of the builing. Please note it's a $$ 250 fine for parking in Auburn street, night time it's fine cause the parking enforcement are sleeping. There's a truck stop near by 6 miles south on 167 which charges 25/day for parking, there's also a fuel stop at hwy 18 (76 fuel stop) ; only fuel no parking. Plenty of food nearby walking distance 1 mile and a small local casino, banks, Lowe's etc..”
“The building says Odyssey now. Reefers with swinging doors use Docks 50-53. The driver entrance is between 54 & 55. Turn right to the open space and look to your left for a door that says Driver Check In. Wear a safety vest. No parking nearby. The receiver arrived and opened the door at 0600 promptly. Seems to move fairly quickly. Brought the BOL out when he was done.”
“I'm an employee here at air sea America Inc if you want to get something for your camping needs or in home furnishings go to Amazon or any other sites like it and search for dynasty fireplaces or outland living and find the product of your desire”
7AM - 3:30PM
7082 S 220th St, Kent
Shipping Centers
“I use Navis Pack n Ship for receiving my business shipments. Ive been using them for over a year now. They are awesome! Front office is always kind and on top of the things and the guys in back always take care of me. Highly recommend!”
“The people at this location are the absolute best. So helpful, knowledgeable, kind. I use UPS for both printing and shipping and have never been disappointed. I won’t go anywhere else! Love this UPS!”
“Staples is my go-to store for all of my supply and printing needs. Friendly and knowledgeable staff, all the supplies I normally use and more. Why would I go elsewhere?”
“staff is always extremely efficient, helpful, and kind! service is streamlined so you can be in and out quickly without feeling rushed. never had a bad experience in the years ive been using ups and this store specifically, thank you to everyone who works here!”
8AM - 6:30PM
21301 WA-410, Bonney Lake
Shipping Centers
“Rozina was amazing! Little did I realize I came right at the end of her day with like 7 returns that were wrong. She helped me cancel and fix it to go out of her store even as she was closing up. Above and beyond service with a smile and so helpful!”
“Mackenzie made my experience at this UPS location really smooth and efficient. I was able to get in and out of the store quickly, and my shipment to Ohio arrived fast with no issues. The whole process was easy, and she handled everything in a very professional and organized way.
What stood out most was how genuine and friendly she was. Mackenzie is very down-to-earth and easy to talk to, and we had a really nice conversation while she helped me. Customer service like that makes a big difference, and honestly she’d probably be the main reason I’d come back to this UPS store.”
8:30AM - 6:30PM
13036 SE Kent-Kangley Rd, Kent
Shipping Centers
“Mannish and Joise are so sweet and helpful. I’ve always been greeted with a smile. They’re always working hard and still makes time to answer all my questions. They went over and beyond in helping me with my return. May experience at this locations has always been great! Quick and friendly team. I appreciate you both. Thank you!!!!!”
“I started coming here when I tried to go to the post office and couldn't get in the parking lot cuz it's so busy, and I found this place to be so relaxing and unstressful to get things done. They do notary, they do everything the post office does and more and the service is great. It may cost a bit more but it's so worth it, the no stress. I have and will continue to do business here!”
“Amazing people here. Great staff and a wonderful experience all around, solid team with excellent drivers with best in class service. Professional and clean. All drivers show up on time and ready. Highly recommend them to anyone out there trying to get their freight delivered in a timely and professional manner.”
9:00 AM - 5:00 PM
15200 SE 326th St, Auburn
Shipping Centers
“We can’t say enough good things about this company. From day one, they’ve treated us like family—not just another customer. Every member of their team is kind, professional, and genuinely helpful. They go out of their way to make sure things run smoothly, and they’re always willing to accommodate our needs, even on short notice.
It’s rare to find a company that combines reliability with such a warm, personal touch. Working with them has been a true pleasure, and we’re incredibly grateful for the relationship we’ve built. If you’re looking for a warehouse or freight partner you can count on—and one that actually cares—look no further. We highly recommend them!”
“I could not be happier with the customer service I received from the two ladies working here. I came in to ship my step fathers personal effects, and his ashes to his children after my mom passed away. They were such a huge help in getting my items boxed up and shipped off to the correct address. They were fast, friendly and efficient. I left there feeling very thankful for them. And having a Crumbl next door so I could eat my feelings afterwards certainly helped.”
“I was picking up a pallet from the depot. Finding the right place to be wasn’t hard, but knowing I was in the right place was a bit of a challenge. There were clues, obvious in hindsight; after following a freight truck through the south entrance, the signs for parking hung on the other side of the chain link fence off to the right, the lack of marked parking lines, another sign for will call. I think they expect you to come in the other way and then drive around when they tell you where to go wait. Anyway, if you come in the South Entrance first, park off to the right. Go up the ramp, walk in to the warehouse follow the windows to the right and get someone’s attention through the door. Friendly service, fork lift driver was courteous and careful and we had a very friendly conversation. Thank you for the safe delivery!”
“Great store (1319 - Kent), always friendly and helpful. Employee # 3050260 Super technically knowledgeable and friendly/courteous help! The kind of people you want to meet and work with for your projects. Tom”
“We have used Mailboxes of Kent to receive and send all our mail for years. The staff is always professional, helpful and friendly. It has been wonderful having peace of mind that our mail and packages are always secure. After having our mail stolen at our home, and horrible experiences using the USPS mailboxes, Mailboxes of Kent has been a wonderful resource for us and our community.”
8:30AM - 6:30PM
27020 Pacific Hwy S A, Kent
Shipping Centers
“When I went into the u p s store in federal way, two hundred and seventy second street, the associate was both kind and helpful when asked for help.Sending back a package to amazon didn't know how to do it.And he walked me right through it with no problem, really appreciated this.He made my stay there quick and easy something.I love”
“I went to return some items to Amazon and at first I had selected the wrong return on the Amazon website which would have required me to supply a box and label. Unfortunately the 2 male workers were not very helpful stating that I would need to pay $8 for a box and label. I stood aside and started trying to cancel my return and redo it. I was having issues and Jessie came out from the back and was incredibly helpful. She was very patient with me helping me update the return so that I could do it for free from this location. The site was being frustrating so it took about 15 mins off and on of her assistance. She went above and beyond! I returned yesterday to do another return and Jessie helped me again. She was so incredibly positive, kind and patient. I wasn't particularly happy with the first workers my first trip because they weren't helpful, but Jessie saved the day. UPS is very lucky to have this employee at this location. She is a great asset to your company and provides exceptional customer service.”
“Cannot even express the happiness! We were stuck at the border, trying to enter the US and we needed a broker, for our merchandise. It seemed like Vantage Point Srvs dropped everything to help us and expedited the paperwork to the customs and border patrol, while keeping in contact with us, to get us through within 4 hours. Omg! The ladies were amazing, and incredibly helpful in a situation we were not prepared for. So incredibly grateful for their help and to have crossed their path! Highly recommend their services”
“Received excellent customer service from the worker that was working today (7.8.25 AM). I hadn’t used the FAX machine at this location and he took time out his busy day to assist me fax some important documents. I wish I would have gotten his name but I didn’t, however, he was the only worker there at 845 in the morning I could see! Big shoutout to him for helping me get these documents scanned and sent! Thank you for making the process easy!”
“Had the pleasure of working with Alex and the entire Kent station team this week and they were all amazing! I needed several prints for my small business and Alex was super knowledgeable about printing from sizes to different types of paper that I could choose form… he made it all so easy. I will be back probably this week because we’re giving the business a facelift. Thank you Alex and everyone over at the Kent Station FedEx Office.”
“Didn’t think I could ship my groomsmen gifts without spending hundreds of dollars per parcel, but after some expert advice and flexibility (literally speaking), we made it work. Truly appreciate how helpful, patient, and kind the team was!”
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“Picked up a load here and had a smooth experience overall. GPS brought me straight to the location with no issues. After entry, I backed up and parked along the fence, then went to check in with my license and DOT number.
My appointment was at 3:00 PM, but I arrived early and checked in at 12:30 PM. They gave me a door with instructions not to open it. If you’re picking up a frozen load, make sure to pre-cool your reefer to -10°F, or you’ll have to wait until it reaches the desired temp. Someone will check your trailer temperature and then direct you to back into the door.
Once in position, you’re required to disconnect your trailer’s air line so they can place a lock on it. Loading started at 1:30 PM, and I was out by 2:30 PM—so they were pretty quick.
Not sure if overnight parking is allowed on-site, but I did see a few trucks parked on the street nearby.”