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“The people at this location are the absolute best. So helpful, knowledgeable, kind. I use UPS for both printing and shipping and have never been disappointed. I won’t go anywhere else! Love this UPS!”
“Amazing customer service every time I visit! The staff is super helpful and always ready to assist with my printing and office supply needs. I love the variety of products available and the clean, organized layout of the store!”
“I rent a mailbox from this location due to my work / home schedule. For the last 18 months I have probably had 500 packages delivered in addition to all of my regular mail with zero issues.
Staff is smart and friendly. They even recognize me and will have already begun processing my package pickups when I walk in. Very nice people.
Literally the only downside is the parking lot that has become a war zone since a supermarket moved into the building next door. not much you can do about that :)”
“Just wanted to say Thank you to KELLI for her amazing customer service. We had a big project and she stayed with us and helped us all the way through. Couldn’t have done it without her. I giver her 10 STARS!!”
“I have nothing but positive things to say about this place, the staff are consistently helpful. I’ve been a resident of Federal Way for 12 years and not once have I had a bad experience here.
They always know exactly what to do. One tip I’d highly recommend is, whenever you’re shipping something, take the time to go to the front counter and get a receipt, it adds an extra layer of protection for you.”
“They were very nice and helpful to me. I was nervous about going in because I haven't mailed anything before but they put me at ease and walked me through everything”
Shipping Centers
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“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”