The Xfinity Store at Auburn, WA, located at 1186 Outlet Collection Drive SW, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. The store generally provides friendly and supportive service, with staff greeting customers promptly and maintaining a clean environment. Many customers appreciate the helpfulness of staff members, especially those like Richard, who are knowledgeable and assist with setting up Wi-Fi and phone lines while ensuring customers receive discounts and promotions. The store’s atmosphere can vary, with some customers noting that greetings and customer service can sometimes feel unfriendly or less attentive. Notably, Jennifer Washington stands out as a highly dedicated and persistent employee, going above and beyond to resolve complex issues, even after customers leave the store. Her exceptional service has earned her high praise from customers who highlight her as a "rockstar." Additionally, staff like Jaelene Liggett provide personable and effective assistance, helping customers upgrade devices and consolidate accounts, often reducing monthly bills significantly. Overall, the store is a convenient location for subscribing to services, making payments, and equipment exchanges, with staff members who can offer both excellent service and support when needed.
Alot of people in the store, but they worked at a good pace. Should be proud of them.
April 2025
Christoph was amazing and hooked us up. Go see him!
April 2025
Need better customer services as a walk in customer. Not a Clear enough Deatal on Who is Actually Next. Greeting's are Not Friendly, No Smiles, looks like it is a bother to them.
