The Xfinity Store by Comcast located at 31423 Pacific Highway South in Federal Way, WA offers a variety of services, including Xfinity Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Reviewers have had mixed experiences at this store. Some have praised the excellent customer service, with one customer commending Albert, an "islander gentleman," for his respectful and courteous assistance. Another customer, David Sawyer, was particularly helpful and patient in explaining services to an elderly customer, demonstrating exceptional professionalism and dedication to customer satisfaction. However, one customer had a negative experience, where an incompetent employee turned off their service prematurely, leading to an hour-long call to correct the situation. Overall, the Xfinity Store by Comcast in Federal Way seems to provide a range of services, with varying levels of customer service quality.
A Lil wait but not bad to just switch out my internet box.
March 2026
I worked with Jackson on two separate occasions for an issue and both times he was great to work with. He was efficient, knowledgeable, friendly, and transparent. Im so grateful that he made everything easy to understand and stress free.
March 2026
Lots of associates to assist. Got in and out quickly.
