February 2026
Dani serviced me, and despite being new was very professional, patient, & respectful. I was intimidated to come in, but I felt very welcomed once speaking with her.
July 2025
This is the worst customer service I have ever seen. After three days of calling and wasting hours of time, not a single person has been able to solve my problem.
August 2020
I own a small business and bank with First Citizens through my business. I've been really happy with their service. They know who I am, I get personalized treatment, they were incredibly helpful with my PPP loan and their rates on loans have always been fair. I definitely recommend them as a friendly bank
