REI is a popular outdoor retail destination known for its commitment to quality outdoor gear and clothing. The store offers a wide range of products, from hiking boots to skiing equipment, all backed by a 100% satisfaction guarantee. Customers often mention the helpful staff, particularly in the shoe department, where they can receive assistance and even borrow clean socks if needed. The bike shop at REI is also highly praised, with staff willing to assist with requests, even months after a purchase. The store can be busy on weekends, but shoppers appreciate the organized system for getting help. Customers highlight the knowledgeable employees who provide excellent service, like finding the right hiking boots. Many shoppers enjoy the second-hand section, where they can discover quality items at affordable prices. REI is recognized for offering merchandise that customers trust over other retailers, ensuring they have reliable gear for their outdoor adventures. Additionally, the semi-annual member sales provide great deals, making it a favorite spot for outdoor enthusiasts looking to support a quality store. Overall, REI is admired for its products, services, and the friendly atmosphere created by its dedicated staff.
Went in to shop cycling shoes knowing nothing about it. Had a full crash course with one of the associates and learnt a ton, thankful for his knowledge and help!
June 2026
Bought several REI Shadefactor50 long sleeve sun shirts during the annual sale. Recently I biffed it running across the street and scraped up my elbow and knee to the point of bleeding fairly well. The shirt did not rip! I was amazed how bloody it was (the blood came out in the wash) and yet the sleeve was intact.
June 2026
Love this Rei. Rich in the bike shop was extremely helpful and helped answer so many of my questions as a new biker. Extremely kind service and recommend.
