Sound Credit Union Bellevue has generally provided positive banking experiences, with many customers appreciating the friendly and professional service from staff like the branch manager, who is highly praised for their personalized and efficient approach to account opening. Customers have noted that the bank's overall banking services are good, and they value the atmosphere and the helpfulness of the staff. One customer highlighted a smooth account setup process, which left a strong impression and led to a positive switch from a larger bank. However, there are some concerns. A long-term customer expressed frustration after experiencing repeated account hacks over the past four months, feeling their security issues have not been fully addressed. Another customer was disappointed with difficulties in opening a CD account due to limited availability of bank representatives at the end of the day, and long wait times when calling customer service, which impacted their perception of how much the bank values its customers. Additionally, while banking experiences have been good, there was some dissatisfaction with mortgage communication, though this improved after follow-up from the mortgage team. Overall, Sound Credit Union Bellevue is seen as a reliable and friendly bank with dedicated staff, though some customers feel improvements are needed in security and communication. Despite these concerns, many appreciate the personalized service and the positive experiences that stand out in their banking journey.
Staff have been consistently helpful and courteous. In a recent dealing with a more complex issue, branch manager Shaina Rabelos, has been proactive and detail-oriented.
February 2026
We love the Bellevue location but we really need one in Issaquah it’s so frustrating so go to Bellevue on weekdays and to Redmond on weekends it would help me and my grandma who has two accounts with sound credit but a Issaquah location would be so helpful for us
September 2023
It was always a five. I've been with them for twenty years but the last four months I keep changing my accounts and I still get hacked. What's up with that?
