Scheduled in home appointment to help design our home basement and got cancelled TWICE. I didn’t even get any cancellation notice for the second cancellation. My recommendations: You either offer the service that you promised to or don’t offer at all. It’s a waste of time on the customer end.
October 2023
Bought a couch November of last year, which came defective. After 6 follow ups, they finally shipped the replacement pieces....to the wrong address. Terrible experience.
October 2023
If you book an in-home design appointment - don't expect them to actually show up. Or call to let you know. I waited for 15 minutes and called them. I won't be doing business with a company that cares so little about their customers.
