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“We had a great experience of working with Shelby, Keenan and Jason from this team in setting up wifi at our home. We feel confident in their expertise. Thank you team.”
“Keep in mind the bad reviews are all old, San Juan is under new ownership. We switched about four years ago from Centurylink. The service has been more reliable and the few times we have an issue they have been ridiculously helpful and responsive it's like concierge service. It's not often that you are on a first name (Alex) with the service tech.”
“Nick helped make changing addresses easy. I had spent 2 hours trying to navigate Comcast's 800 number to no avail. Nick took care of it within 5 minutes. 5/5”
“Sienna was amazing to work with today! She helped us find new phone plans and hooked us up with a great WiFi system for our home! She was incredibly helpful! Highly recommend this store!”
“(( I did not know you should or even could make appointments at a place like this. I suggest you do.))
Joey Ilar was polite and helpful. Thank you.
**** Thank you for turning on the subtitles to enjoy the tv while we wait.
****Armando Gomez was awesome. He helped me return equipment, set up new plan, and explained everything.”
“I really want to thank Grace who kindly helped me with an issue I was having with my phone. As I went to T-Mobile in mall and didn’t receive same type of service Grace went out of her way to help! Thank you! ?”
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“I want to specifically and personally thank both Rachel P. and Colton T. at this location for doing absolutely everything in their power to ensure a smooth transition from another carrier to T-Mobile earlier today. While I was activating a new phone as part of a deal, something had gone wrong when they tried to call for help at their support center, which resulted in a lengthy and stressful process for them to sort out while also having to handle unhappy patrons and extended service times. Both of them did everything they could to ensure the best service possible and provided excellent resolutions and made me feel valued, and like joining the carrier was a collaboration, not a contract. As a retail manager, I have to recognize and applaud their professionalism and patience when handling multiple stressful situations at once.”