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“We had a great experience of working with Shelby, Keenan and Jason from this team in setting up wifi at our home. We feel confident in their expertise. Thank you team.”
“Keep in mind the bad reviews are all old, San Juan is under new ownership. We switched about four years ago from Centurylink. The service has been more reliable and the few times we have an issue they have been ridiculously helpful and responsive it's like concierge service. It's not often that you are on a first name (Alex) with the service tech.”
“I really want to thank Grace who kindly helped me with an issue I was having with my phone. As I went to T-Mobile in mall and didn’t receive same type of service Grace went out of her way to help! Thank you! ?”
“Nick helped make changing addresses easy. I had spent 2 hours trying to navigate Comcast's 800 number to no avail. Nick took care of it within 5 minutes. 5/5”
“Took the time to make an appointment at the Sunset store only to arrive and be told he was still busy and hopefully in another 15 or 20 minutes he could help us. Other workers were just sitting around no offer to have someone else help. Left and went to the new store on the Guide Meridian. Great shaded parking and we were greeted by Lucky who sat us right down and went to work getting us a replacement phone. Seriously have never had it before this pleasant. The A/C was amazing and Lucky was fun and helpful no pressure at all. Do yourself a favor and give this one a try. You WON'T be sorry.”
“David was absolutely exceptional!! He was extremely intelligent, thorough, & knowledgeable!! He helped me transfer my phone number to a new phone (iphone to Android--which was tricky), as well as adjust my home internet needs to a better deal. He spent a lot of time with me, answered all of my questions, & made me feel like a valued customer. Xfinity is definitely fortunate to have an employee like David, who's professionalism was outstanding!⭐ Thank you again for ALL of your help, David!😁”
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“I want to specifically and personally thank both Rachel P. and Colton T. at this location for doing absolutely everything in their power to ensure a smooth transition from another carrier to T-Mobile earlier today. While I was activating a new phone as part of a deal, something had gone wrong when they tried to call for help at their support center, which resulted in a lengthy and stressful process for them to sort out while also having to handle unhappy patrons and extended service times. Both of them did everything they could to ensure the best service possible and provided excellent resolutions and made me feel valued, and like joining the carrier was a collaboration, not a contract. As a retail manager, I have to recognize and applaud their professionalism and patience when handling multiple stressful situations at once.”