“Super helpful staff with a home HVAC split system pressure testing. Manny set me up with some spare parts to help with the job, and it went super smoothly. Highly recommend.”
“As a long time vendor/supplier of Eco-Crete Penetrating Concrete Sealer (previously known as Super Seal) to Addison Construction Supply, it has been a huge blessing to work with them. Dan Afework in Tacoma & Cris Nagma in Bremerton are my primary POC & always make it easy to conduct business. The shop workers at each site are quick & helpful with offloading our deliveries every time. Even Aryn & the other AP team members have been great. In the rare event that there is a hurdle, they have been quick about identifying the issue & solving it. To me, however a challenge is addressed is much more valuable that never having any. Thank you to the entire team. Dan Hanes DASH Distribution and Sales, LLC Master distributor of Eco-Crete Penetrating Concrete Sealer”
“Huge thank you to Tim, Cameron and Reds Electric. Our well was barely giving us 1 gal/ minute since Nov 2025. We've talked to so many companies and were preparing to drop 10k+ on installing a reservoir tank. I wanted to put a camera down to see what was going on and Coolwater sent me to Reds Electric (shout out to Coolwater drilling for taking care of people!). Within days, Tim was out, did an acid wash and brought our well back to life- for a fraction of what we thought we were going to pay.”
“Excellent customer service. We need an unusual breaker box for a pair of breakers for a hot tub. Most tubs need a 50-Amp circuit breaker; we need a 20 and a 30, separately, in the same box. We think we've ordered the right breakers, if we can get a box to hold them. Down we go to CED. Us: We have MODEL 30 and 20 amp breaker and need a box to put them in, for a hot tub. Counter Guy: Most hot tubs need a 50 Amp breaker. Us: Understood, but this tub is unusual, Electrician brought breakers and they won't work. C.G.: While electrician? Us: Company... C.G. Oh yes, we work with them. Is this Derek? Us: Yes. C.G. You just missed him. He was here just a minute ago. I can call him. Us: ! Thanks! C.G. called Derek the electrician (removing the homeowner middleman from the conversation), tells him what we're looking at, gets a confirmation of what we need... We buy the box. Now THAT is Customer Service!”
“I came here in a moment of stress and just needing to get chapstick. The person up front was so kind and super helpful. I stopped in early today so my child could buy the squishy toys they’ve been saving money for. The person up front today was also kind and helpful and not only brightened the start of my day, but made an 8yo really happy before the start of the school day. I’m really grateful for the people working here.”
“My husband went to grab a couple things, leaving me stationed in the Halloween aisle like a hostage — a very entertained hostage. Enter Gerald (not his real name), a 12-foot pumpkin-head skeleton who looms over the entire section like he's judging everyone's life choices, mine included. Nearby, an animatronic witch with a look like she's got a personal vendetta. Rotten Cotton Candy Girl and the Ice Scream Delight skeleton are out here winning at wordplay so hard, the other decorations should be embarrassed. By the time my husband finally reappeared, I'd fully redesigned our front yard in my head, twice, and made unsettling eye contact with Gerald at least four more times. As much as I wanted to buy, I walked away empty-handed. Gerald doesn't care. Gerald wins either way. Go check out Lowe's Halloween lineup, and let Gerald know his reign of terror has fans!! Lowes is located off the 303 near Fred Meyer and MultiCare.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.