Cricket Wireless Authorized Retailer is known for its friendly and helpful staff, with one reviewer praising a representative for being patient, quick, and willing to go above and beyond, including contacting customer service to assist with unlocking a phone. The store staff maintain professionalism and kindness, even during busy times. Customers appreciate the great prices, especially with senior discounts, and the overall good service. While most reviews highlight positive experiences, one customer mentioned an issue with their service being temporarily shut off due to payment problems, which they had to resolve with an additional fee. Overall, the store is recognized for excellent customer care and quality service.