Verizon's Authorized Retailer, Victra, in Burien, WA, strives to provide exceptional customer service. The knowledgeable and dedicated store consultants, such as Edgar and Britney, offer a wide range of wireless devices, including phones, tablets, and accessories. They are attentive, professional, and go above and beyond to assist customers, even those with special needs or challenges with technology. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers appreciate the seamless and great new phone experience, as well as the option to book appointments. Despite some initial difficulties, the store's staff, including the manager Leslie, turn bad experiences around, providing friendly, patient, and detailed assistance to ensure customer satisfaction.
Linda at the Verizon at Southcenter provided the highest level of customer service. She was extremely helpful and patient helping my aging mother get and set up a new phone. She even helped us save money in the process. Could not recommend her more highly
July 2026
Great store. Staff was very helpful and transparent. If you don't know something or are confused they are very knowledgeable and patient explaining things and making sure youre aware of what youre getting before you leave the store. Best experience ive had at a Verizon store.
June 2026
Staff were very patient during technical challenges.
