Verizon's Authorized Retailer, Victra, in Burien, WA, strives to provide exceptional customer service. The knowledgeable and dedicated store consultants, such as Edgar and Britney, offer a wide range of wireless devices, including phones, tablets, and accessories. They are attentive, professional, and go above and beyond to assist customers, even those with special needs or challenges with technology. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers appreciate the seamless and great new phone experience, as well as the option to book appointments. Despite some initial difficulties, the store's staff, including the manager Leslie, turn bad experiences around, providing friendly, patient, and detailed assistance to ensure customer satisfaction.
Jam was great! Very helpful and knowledgeable. Best experience I've had at a store!
February 2026
Edgar was great. Super friendly & personable. He's knowledgeable and is great at his job. He made our experience in store wonderful and stress-free. Would highly recommend!
February 2026
Verizon store in Burien is the best. Thank you Jam for all your assistance today. He explained everything and made it a great experience!