Verizon's Authorized Retailer, Victra, in Burien, WA, strives to provide exceptional customer service. The knowledgeable and dedicated store consultants, such as Edgar and Britney, offer a wide range of wireless devices, including phones, tablets, and accessories. They are attentive, professional, and go above and beyond to assist customers, even those with special needs or challenges with technology. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers appreciate the seamless and great new phone experience, as well as the option to book appointments. Despite some initial difficulties, the store's staff, including the manager Leslie, turn bad experiences around, providing friendly, patient, and detailed assistance to ensure customer satisfaction.
I had a fantastic experience upgrading my iPhone at the Victra Verizon store in Burien today. Brittney answered all my questions in a friendly and respectful manner. She zipped through ringing up the sale, applying the protectors and transferring my data in record time. Thank you!
June 2025
Super helpful associate, Edgar, helped us get up and running with our new iPhones! He was so patient, knowledgeable and kind. And we love the products we received. Also as busy, working parents we really appreciated that we could book an appointment. Easy, seamless, great new phone experience. Thank you Edgar!
May 2025
Edgar is an outstanding customer service representative. He's attentive, professional, and goes above and beyond to provide exceptional service in all aspects. Excellent experience.
