Victra, a Verizon Authorized Retailer in Kent, WA, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for being knowledgeable, friendly, and dedicated to providing excellent customer service. Customers frequently mention staff members like Robert, Uriel, and KJ, who are praised for their helpfulness, patience, and ability to guide customers through choosing the best plans and devices. Robert, in particular, is recognized for assisting with business lines, helping select suitable phones, and offering valuable tips on discounts and savings. Uriel is appreciated for his calming presence and ongoing support with business accounts, while KJ is noted for going above and beyond to ensure customers are well taken care of. Despite the time needed for tasks like switching phones, customers report feeling comfortable, unhurried, and satisfied with their experiences. Overall, Victra in Kent aims to connect customers to technology in a trustworthy, fun, and profitable way, making it a reliable place for wireless needs and expert advice.
Damien has been so helpful and fun to work with! He has so much personality and he tends to all of his customers and takes his time while also being fast.
August 2026
Nice quiet waiting area. Employees really busy so had quite a long wait. Am sure I'll be satisfied once my order comes in and everything transferred.
July 2026
Ruby was a great help to me at Verizon store apart Kent Station. However, The person she contacted to help me with my billing issues was not a great help at all, and I don’t know her name, but I’m sure you can find her information.
