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7:30AM - 5:30PM
5505 Evergreen Way, Everett
Auto Parts
“Isabella is a Rock Star !!!! The work preformed was very good and efficient. The Manager was knowledgeable about mechanical issues. The front desk was helpful and friendly. I have not had this level of customer service in a very long time.”
“Exceptional experience here. I walked in without an appointment and Hussein got rid of scratch on my car in no time. Price was also extremely reasonable. I would highly recommend this place.”
“I wish I could rate them 10 stars!!!
They received my car 20 min before closing because my front bumper came off and treated me incredible nice :) Everyone was super super nice and great work!”
“We worked with Eddie, who was a great person and a salesman. He patiently walked us through the various options that we had, showed us multiple cars, and explained the features really well. It did not feel like he was just selling a car, rather he seemed invested in making sure that we have a great experience buying the car and owning it. I would again work with Eddie in the future.”
“Best dealership ever!!! Edgard was amazing to work with, such a sweet man. He took time out of a family trip to meet up with us half way between our locations. I bought a 2014 ford mustang and it truly is the most beautiful car, I’m so in love with it and so so grateful to the amazing experience i had with del sol autos!!! 10/10 WOULD RECOMMEND!!!”
“CBW did an excellent job restoring my car after an accident. Worked seamlessly with my insurance and rental car agency to make sure I was taken care of. Easiest repair process ever. Thank you CBW!”
“A bracket popped off the side of the muffler on my 1988 Pontiac Fiero GT. I called A-1 and they were booked out about a week so I made the appointment. I arrived a little early, but he was ready for me and he welded the bracket back on as well as beefing up the welds on the bracket on the opposite side. Got it done in no time and for a VERY fair price. A true life saver! Can't thank A-1 enough for the skill and great service.”
“Joseph was amazingly helpful when my car decided to not start in the parking lot. Did testing. Gave me names of mechanics. So good at his job! Cheerful, knowledge, helpful. Thank you”
“Bought a product that didn't fit from a vendor of Joe's racing products. The product was quality but wouldn't work for my application. The vendor wouldn't allow returns but Joe's took the product back no problem. They made it happen without any obligation to take the product back since they didn't sell it to me. Very satisfied”
“Delayed UPDATE 9/10/24:
Updating from 2 to 5 stars. Had some really good follow-up with the Service and Parts Director Rob E. regarding some disconnects.
The service team, Kai the multi-tasking expert took care of the seatbelt issue by ordering a new unit that was installed. They also replaced and reinstalled the light bar to the truck specs vs the install instructions which were incorrect. Awesome job there.
The never ending accessories issues just continues. The tonneau cover that was separating at the ends was also handled on a subsequent visit. Rob offered a few options: Warranty the entire cover for a new one with the manufacturer, or return it. I chose option 1 - warranty it for a new cover. 2 weeks for the new one to arrive. Reinstalled and all was good.
It’s been about a month with this replacement and unbelievably the ends are again separating. The accessories sold by GM are poorly made, at least the ones that I’ve purchased. So now I am back to square one on this crappy tonneau cover with the same issue. I’ve reached out to the GM store’s CS to figure out a resolution but they redirected me back to the dealership…of which I have not yet contacted. Frustrated and tired of the lack of quality with these accessories, all I want now is to just return the damn thing and be done with it.
To be continued.
Original review below that garnered 2 stars:
Sales Experience:
Brand new truck purchased on 7/1. That was an ordeal in itself with issues that were so completely unexpected but was ultimately resolved. Alex and Jennifer were great during the process. I have to give a complete special shout-out to Hector who literally saved the sale. There was this one person with over ‘25 years of experience’ (M.C.) who almost single handed killed the sale after having to spend 10 minutes with him. I was ready to end the deal and head off to buy a Toyota.
Service Experience:
Literally in the first week of owning this new truck, I had to bring it back for a seat belt retractor issue - it is now waiting on a replacement unit. In the interim I had also purchased a rear LED light-bar from the GMC accessories website. Paid for installation and turned out the bar was defective after installation - found out after I drove home. It was out of spec and was catching on the tail-gate every time you needed to close it. So instead of replacing with a new bar that could’ve been ordered from their Sumner WA warehouse (1 day), it was addressed thru the light-bar manufacturer and is now awaiting delivery from FL. Why would you not just replace it with a new one in stock at your local warehouse instead of making the customer wait for almost 2 weeks. Any type of warranty could’ve been handled AFTER taking care of the customer first. This is a perfect example piss poor CX - Customer Service Experience. Additionally I also purchased an expensive tonneau cover from the GMC website and paid to have it installed at the dealership. This cover is now starting to separate / tear from the lining. I have not yet had a chance to show the dealership because I am waiting on the return trip for the seat belt retractor and light bar replacements. These GM approved and sold accessories have some serious QA problems.
While I understand all of this is not directly the dealerships fault, they do have a responsibility with representing the GM and GMC brand and the customer experience that comes with it. You would think as the brand ambassador, they would try to do everything in their power to make things right in an efficient and convenient manner for the customer. (I can name a bunch of companies that would not make the customer feel like they were doing them a favor by addressing their product issues - yes that is the feeling I get from them.)
…
I am seriously disappointed with GM and I’m hind sight should’ve stayed with Subaru or Toyota, where”
“Connor and his team are amazing, friendly and so helpful. Got into hit and run in parking lot with dent and paint scratches onto my car which i take pride keeping in top shape. We had scheduled with dent remover and connor took a further look and save me the time and some funds doing the work himself and getting my car looking 100% ready for the nice weather. Thank you again Connor and team for always taking care of the customer and their cars.”
7:30AM - 9PM
1510 Broadway, Everett
Auto Parts
“Sometimes you will get someone who knows nothing about cars and sometimes you will get the best free advice. Luckily I recently got some really good help with my car which I appreciate so much. Thanks!”
“Hit a felled tree during that wind/rainstorm in mid August. Every other repair shop said they couldn’t look at my car until mid September except Hanson. They got my car in within the week and replaced the front bumper, matched the paint job, replaced the right lower light, and cleaned my entire car on top of it. Very speedy and great service. Definitely recommend.”
“I can't remember when I was last inspired to write a public review for a business (edit: I'm an idiot, it was 3 weeks ago). I feel it's important to share my wonderful and unexpectedly fantastic experience with Dan and the entire team @ Maaco (Evergreen Way/Everett). Choosing where to take my car always gives me great anxiety, so my wife asked a colleague who immediately recommended Maaco and THANK OZ. I cannot express enough how happy I was not just with the 1:1 human interactions but with the state of my car upon pick-up. I don't think it looked this good when I bought it!? Seriously. These folks when ABOVE & BEYOND what they'd agreed to.13/10 STARS. Good people here, man. Good people.”
“Great experience! No one likes to be in a car accident, but my experience here was great and I wouldn’t hesitate to recommend this place.
I was rear-ended in I-5. Not a ton of damage, but enough that I needed a bit of body work. They got me in for an estimate within a couple of days of me calling. The estimate was done in about 15 minutes. After that, they got me in for an appointment in less than a week. I dropped the car off for the body work on a Monday, and they kept me updated with timeline and how it would depend on getting parts, but gave expected timelines for those. They expected the work would be done a week later (parts were all expected the following Monday) but they were done sooner than that (Friday of the same week).
They were slightly more responsive than my insurance company (USAA), which was nice. (I should add this was a couple of weeks after two major hurricanes demolished the east coast, so not surprising with insurance). Overall, lots of quick communication, via text and phone call, and a great experience!
Thank you for making a crappy experience not as crappy!”
8:30AM - 7PM
10500 Hwy 99, Everett
Auto Parts
“I have been working with kevin and have decided to buy from your dealership, however i cant get in touch with my sales guy!! I have had great experiences with your store and would live to have kevin help me finish this deal. He is professional and honest and i look forward to working with you all again. I need a new car!”
“Used to shop for truck parts here for a business and they're prices are alot more pocket friendly then others. Customer service is awesome and very helpful. Would definitely come here more often if I owned my own big rig”
7:30AM - 9PM
1617 N Broadway, Everett
Auto Parts
“I was having a crappy day and my car needed a quart of oil added i needed help popping my hood and figuring out what kind of oil my car took let alone where to put it… there were 3 gentlemen standing at the counter and when i asked if one of them could help me if i bought the oil TYLER stepped up right away with excellent customer service friendly helpful respectful and kind. I live in bothell and would return just for his upstanding service!”
“Drove up here from Seattle and found out they no longer have a store front but have their auto products online. They still have the sign up but have converted it into a grocery store. Check out the groceries. They have many items there.”
“The service was exceptional. They even took the time to clean the inside of my windshield for me because I couldn’t do it. I won’t take my car anywhere else.”
“I went to three repair shops. The other two mentioned repairs that I didn't think were needed. Urenda replaced the bumper at a reasonable price and my car is as good as new.”
8AM - 4PM
31 SW Everett Mall Way, Everett
Auto Parts
“This place is amazing! With me having a rare car they were able to make repairs happen, when other shops wouldn't touch my car. The entire time I was communicated with about what was happening to my car, when parts were ordered, when repairs were being done. They made me feel like me and my car was taken care of above and beyond. Anytime I called and said my name they new exactly who I was, and always a pleasure to talk with even with me being so nervous. Plus when I got the car back it was so clean inside and out! I will be referring to them any time a friend or family needs a good body shop. Five stars is not enough, they need like ten stars.”
“Went in asking for an”affordable“ battery, they were so nice and offered a great deal. I would highly recommend them if you want a good deal on a great battery!”
“My son and I were in a hurry to get the parts we needed. Despite the parts department being extremely busy, we were helped in an quick and professional manner. It was greatly appreciated! Because of the excellent service we will continue buying our hard to get parts here! Job well done!”
9AM - 6PM
10711 Evergreen Wy Unit A, Everett
Auto Parts
“Made my older Benz look new again!For the previous eight months my poor car sat under a cottonwood tree, all the while getting completely covered in sap and debris. I couldn't for the life of me get any of it to come off, but Advanced Auto Reconditioning got all of it off and made my paint look great! I didn't think my car could look this nice again. I never would have found them if not for Google, since they are hidden behind a dealership and not visible from the road.Do note that I swapped the front bumper and wheels the day before I dropped it off, but everything else was their handiwork.”
“Excellent all around. Great customer service from Megan, price was competitive and the car was fixed in a timely manner. I will be a repeat customer and would highly recommend them. Thank you”
7:30AM - 4:30PM
2202 El Capitan Way, Everett
Auto Parts
“I have always had an amazing experience with sky's auto I would highly recommend them! They have always done a wonderful job anytime I have needed there services! It truly is amazing what kind of work they can do if you are looking for a well trusted place I would strongly recommend them!”
“Was in oriley today and there was this customer being very rude to an employee I think his name was Jonathan and this dude handled it so well. Kept it very professional when the customer was trying to tell him how to do his job. Need more employees like this in the world.”
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“Always friendly. Reliable. Quick to get the job done. They don't BS you like other auto shops tend to do. Overall very happy with their service and I would recommend giving them your business !”