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“I received excellent service at this post office. Angela was not only kindness also efficient and faster to process 23 boxes of books that I sent to Puerto Rico.”
“I prefer going to this postal office. There is seldom a wait. Staff are warm, friendly and professional. UPS? Yes! FEDEX? Yes! Regular mail? Yes! Need copies? Yes! They also offer to box your items for you. Awesome service.”
“Excellent customer service! The helpfulness and kindness of Kevin and Karen at the Mukilteo Post Office were impressive. They provided excellent service to ensure needs were met, making the experience pleasant. Employees who are willing to assist with a smile are always appreciated. Thanks to Kevin and Karen for the positive experience!”
“Steven is hands down the most polite, friendly, and professional USPS employee I have ever had the pleasure of interacting with. He should get employee of the year! Thank you Steven for your can-do attitude and sunny disposition. Quite a stark difference from many other USPS locations I’ve been to.”
“This is a model post office. I’ve had my PO Box at 2 other locations since moving from here, and none compare to the efficiency and courtesy I’ve been accustomed to here. I miss the way I was able to rely on this post office for quick delivery of packages to my box, the way packages were made accessible to me right away, the properly functioning informed delivery, the friendly staff, and the fact that istaff would actually attempt to assist if there was a problem. This seems like standard stuff, but after having my box at 2 other locations, I constantly think back to how good and non-frustrating my mail service was at this location. I can think of a few offices in different cities that could definitely benefit from some training or observation of how things operate here. Thank you all for being amazing. You truly have a positive impact on people’s lives.”
“I had a great experience today calling the annex for a missing package. They answered quickly and the lady I spoke with was very kind and helpful. Keep in mind their hours are limited”
“My newborn’s important govt ID documentation was previously misrouted, resulting in a failed delivery—despite the mail preview being visible in the USPS Informed Delivery email. When I visited the USPS Lake Stevens office, they provided me with the Carrier Annex phone number. Upon contacting them, the staff promptly assisted me and ensured the mail was delivered the very next day.”
“Everything to go to this post office I'm greated with a smile. They are always willing to do what they can to help. My experience has been way better service than at the bigger post offices.”
“Shoutout to Roland at the post office—absolute gem of a human. Every time I come in to ship an urn (yes, really), I somehow end up picking up flags too. It's become our little tradition. Roland always greets me with a smile and a quick joke—last time he teased me about shimmying up the flagpole outside to collect my flag. It’s that kind of light-hearted, kind service that makes errands a little brighter. Efficient and just the right amount of sass for a funeral director who deals with so much grief on a daily basis. Thanks, Roland!”
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“I live in South Everett. My post man now, is one of the best that ever was. He is friendly with everyone and dose a excellent job. Very thoughtful and helps. Thank you so much for the great service. I would give 10 stars if I could.”