The Xfinity Store on Evergreen Way in Everett provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Reviews for this location are mixed, highlighting both significant strengths and notable frustrations. Many customers report excellent and amazing customer service, describing employees as wonderful, delightful, very helpful, very friendly, and relaxed. Specific staff members are frequently praised for going above and beyond, providing the utmost quality care, and making customers feel confident and genuinely cared for. These employees are recognized for their patience and for treating customers like old friends. However, other experiences reveal serious problems. Some customers report administrative issues, such as waiting over a month to receive a owed credit after closing an account, noting the company is quick to take payment but slow to return what is owed. Others mention spending a long time resolving problems originally created by another store location, describing situations as a total mess that is hard to fix. Despite the helpful staff at this Everett store, these systemic issues have led some customers to state they would pass Xfinity by in the future. The store itself is distinguished as an actual Xfinity location with knowledgeable staff, not a knock-off, but it sometimes contends with complications originating elsewhere.
Nichole was amazing! <3 Extremely helpful, worked with us through the whole process and made it super easy. Even when the phones didn't want to work she took the time and effort to make sure we got what we needed. :)
June 2024
I was there too long but that's my own fault after I found out that my phone wouldn't work on the provider they used the girl was very helpful got me a new phone that I'm still having trouble with but that's okay and she was delightful
May 2024
I was owed a credit after closing my account and it took over a month to get it. They made it really hard to talk to someone to get resolved. They are quick to take payment but slow to give what's owed to you. If I decide to get cable again I will have to pass Xfinity by unfortunately.
