Truck Rentals in Federal Way, WA

“a great place to rent storages, cars and everything you need for moving, and especially for working here. i worked in this fasility for more than 9 years, a great work team and the best manager I have ever worked with. (Steven Ervin) is just a super talented leader, attentive, responsive, respectful, able to inspire and support, be both cheerful and in moderation strict, knows how not only to take care of the rating of the company, but also to people. In his young years he is able to be a real example for the team. I am glad that I was part of this team with such a wonderful leader.”

“This review comes with a caveat. Originally I would give zero stars. My truck was not at Home Depot when it was supposed to be at 1pm. I had moving people coming to load the truck at 3pm and wanted to hit the road at 5. Like I said, no truck, idiots at home depot were zero help, so I called Penske, who forwarded me to the Tacoma branch. They had a truck there but I had to go get it. Needless to say, unhappy customer. Got the truck, the people there were nice, but their excuses kind of threw their own company under the bus. Truck was fine, made it to my destination. When I got home I sent an email to Penske corporate letting them know what a train wreck this had been. A guy named Joe called me 10 minutes after I sent the email. He listened to my litany of complaints and was very apologetic and gave me $250 off my rental. So, they made a graceful recovery. I would recommend Penske but do not set up your pick up at Home Depot. Go to the Tacoma branch to avoid what happened to me.”

“The manager, Max was awesome. I know truck rental companies can get torn up in the online reviews. I’ve had my fair share of bad experiences in the past with other companies. We received a brand new 26ft truck in Utah and had nothing but a great experience. We were even able to bump up our rental period by one day. Max was flexible with us and very understanding. Thanks, Max and keep up the great work! ?”