The Xfinity Store by Comcast located at 31423 Pacific Highway South in Federal Way, WA offers a variety of services, including Xfinity Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Reviewers have had mixed experiences at this store. Some have praised the excellent customer service, with one customer commending Albert, an "islander gentleman," for his respectful and courteous assistance. Another customer, David Sawyer, was particularly helpful and patient in explaining services to an elderly customer, demonstrating exceptional professionalism and dedication to customer satisfaction. However, one customer had a negative experience, where an incompetent employee turned off their service prematurely, leading to an hour-long call to correct the situation. Overall, the Xfinity Store by Comcast in Federal Way seems to provide a range of services, with varying levels of customer service quality.
Great place for getting issues with your phone or service taken care of. Just be patient as they are very thorough and take the time to help you out.
June 2025
Went to transfer account to new residence and tow incompent employee turned my service off that day instead of the 1st of June as I told her. I had to spend an hour of the phone to correct the situation
May 2025
There were long periods of waiting. Very busy place.
