Verizon's Federal Way store offers a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store in person or schedule online appointments for added convenience. The store features options for online orders, allowing for in-store pickups, free 2-day shipping, express lockers, or same-day delivery where available. Many customers have praised the staff for their exceptional service. Francisco received recognition for his patience and dedication, spending over two hours assisting a group of friends with their needs. Sawyer was noted for being helpful and patient while guiding a family through the process of purchasing their daughter’s first phone, providing useful tips on parental controls. Frankie was also commended for his knowledge and assistance with home internet queries, leaving a customer feeling confident about their purchase. Additionally, Marshall impressed a customer with his thorough answers regarding a Netflix/Max bundle and the iPhone Pro Max. Overall, the customer service at this Verizon location is highlighted as friendly and attentive, making for a positive shopping experience.
Came in to change service for international and upgrade phone. Quan took exceptional care of us and made the transaction incredibly simple and easy. Great guy. Thank you.
February 2026
Clay is the kind of salesman to care more about integrity and his customers more so than his potential commission an experience I've NEVER! had with a sales person. If this man was Verizons standard they would lose less customers.
January 2026
I like Verizon service but when it takes me 45 minutes to return a phone I'm disappointed they can do better
