The Xfinity Store at Auburn, WA, located at 1186 Outlet Collection Drive SW, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. The store generally provides friendly and supportive service, with staff greeting customers promptly and maintaining a clean environment. Many customers appreciate the helpfulness of staff members, especially those like Richard, who are knowledgeable and assist with setting up Wi-Fi and phone lines while ensuring customers receive discounts and promotions. The store’s atmosphere can vary, with some customers noting that greetings and customer service can sometimes feel unfriendly or less attentive. Notably, Jennifer Washington stands out as a highly dedicated and persistent employee, going above and beyond to resolve complex issues, even after customers leave the store. Her exceptional service has earned her high praise from customers who highlight her as a "rockstar." Additionally, staff like Jaelene Liggett provide personable and effective assistance, helping customers upgrade devices and consolidate accounts, often reducing monthly bills significantly. Overall, the store is a convenient location for subscribing to services, making payments, and equipment exchanges, with staff members who can offer both excellent service and support when needed.
Same as my other review I just gave for some reason I got two of them
January 2026
Kenny Chan-Sales Pro-Mobile/Internet/TV saved me money on my monthly Internet bill-2Gb for my surveillance cameras & smart devices. He made me feel seen and helped within 15 minutes or less. See him@Xfinity Store-Outlet Collection Dr in Auburn, Wa Thanks again Kenny.
January 2026
I had a fantastic experience here! I got my modem easily and it was a seamless experience! I’m so happy! 10/10 stars!
