Umpqua Bank is known for providing friendly and helpful customer service, treating customers like people rather than just numbers. Customers appreciate the knowledgeable staff who quickly handle banking needs, such as transfers and getting quarters, often in just a few minutes. The bank offers convenient hours, including longer Saturday hours, making it easier for customers to access services even at the last minute. Many customers highlight the respectful treatment and professional experience they receive at this branch, with some noting it’s much better than previous locations. While some confusion exists about fees for cashing checks without an account, overall, customers have positive experiences and often find the staff accommodating. Umpqua Bank combines the strength of a national bank with the care and service of a community bank, actively giving back to the communities they serve. The branch’s welcoming environment and efficient service make it a popular choice for both personal and business banking needs.
Very happy with the service I got at this Columbia Bank (formerly Umpqua Bank) branch. I had a large set of complicated transactions I had to make and Jillian handled all of them expertly. She was totally awesome! Thanks!
June 2025
This is an outstanding bank. I am always treated with respect. Everyone has been most helpful with all my banking needs. I highly recomment this branch to anyone needing a professional banking experience.
May 2024
Lobby closes at 5 PM M-F.
Drive-through banking closes at 6 PM.
I have come here a few times to get quarters. They have always been accommodating.
