9 - 11:45AM 1:15 - 5PM
2108 Commerce St, Tacoma
Banks
“I Love Love Love this bank ?. They have an absolutely amazing staff that are always there to go above and beyond to help the customer have a wonderful banking experience, I wouldn't go anywhere else ??”
“Ms. Carolyn was a Angel. She accomplished more in a 20 min phone call than the combined total of 1 hour 55 mins and numerous service reps and chat personnel have done. I really appreciate her concern and assistance. Thank You”
“Aloha,My name is PFC Magbaleta and I would like to shoutout April for being very helpful and I'm very thankful with her service.Mahalo!PFC Magbaleta, Sunshine Lyn A.”
9AM - 5:30PM
17007 Pacific Ave S, Spanaway
Banks
“I want to say Julie at this branch was very helpful in a check I messed up on, and want her help recognized. As well as all branches, except Hawks prairie branch mgr there, she is the most unprofessional woman I’ve ever encountered since my time with ACU. I’m a signer at my job and I signed a check at this location and the teller refused to except this check as well as the branch mgr. I had another payroll check with my signature on it and they excepted that one. But since I signed the one and then not knowing I was a signer refused to do so. And then told me, if I would of signed the check at my work it would of been okay. I said what’s the difference if I sign it there or here and wdnt call my job or the bank I’m a signer on to resolve this.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Banks
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
“I went inside to get change for public transit. The bank branch was very professional and looked like a commercial bank versus a consumer bank. The teller was very pleasant and accommodating, even though, I was a zero profit customer. Consistency in customer service is sure tale sign of overall branch management. My rating reflects a positive experience but since not so substantive, I reserve the last star until I transact some more meaningful business there.”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
“The staff at Harbor Stone Credit Union located in Gig Harbor Wa are always pleasant, professional, and engaging. The staff always go above and beyond the moment you enter and exit the building. Harbor Stone Credit Union is banking utopia!”
“I finally paid my car off last week, yay me! During the 3yrs. I was with United the staff was absolutely amazing. Everyone was always so warm, welcoming and friendly. Cassie and Amanda (I think) always had the office decorated beautifully during the holiday season, and it made me smile. When it's time for another car, I definitely plan on working with them again. Thank you all for everything United Finance in Parkland.”
9AM - 5PM
5500 Olympic Dr Suite C201, Gig Harbor
Banks
“Familiar Gig Harbor faces, always friendly, professional & knowledgable staff, no long lines- love this branch of First Financial! If you want/need someone who will take time to answer any/all of your questions, and point you in the right direction for accounts that best suit you.... then check out FFNWB. So happy we switched from the mega bank which had zero customer service!”
9AM - 5PM
3555 Market Pl W, University Place
Banks
“The staff at FFNWB in University Place are simply excellent to work with. No matter how insignificant my question, the answers always come timely and they make me feel like they have all the time in the world for me. It is banking the way it used to be. Aimee knows me and my needs and does everything she can to help me.”
“Great service. I went in to get a new debit card (it got stolen) and also to add my wife to my account. I walked in around 2:45 (they close at 3) and were eager to help me. I greatly appreciated their service even though it went past closing time!”
“I had such a wonderful welcome and experience setting up my business account with Sound Community Bank. I will be happy here, I believe it. The Branch Manager (Maria) even gave me a piggy bank to give to my daughter! She's just 9 months, but I guess it no better time to start saving, than now. :) I'm most thankful!”
“I really don't know where to start from, God have been so wonderful to me and my family, After so much loss to to fake Binary, Forex and Cryptocurency trader, I decided to give my last trial immediately my friend told me about Mrs loyce green.”
9AM - 5:30PM
9035 Jackson Ave, Joint Base Lewis-McChord
Banks
“Miranda did an outstanding job transferring accounts and helping us open a guaranteed money market ultra. She was very very polite and definitely knew what she was doing. She provided outstanding customer service.”
“Samantha has been an incredible mortgage advisor to many of my clients and for my own personal home purchases. I'm a real estate broker and home owner. She has recently helped me purchase a second home and also maintain my mortgage on my primary property. My clients absolutely enjoy working with her. Samantha is sharp, helpful, professional, and thinks outside the box to effectively serve her clients. I will always refer her as my preferred lender! She's fantastic.”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Banks
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
9AM - 6PM
1101 Pacific Ave, Tacoma
Banks
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“This is MY branch. Everyone here is so helpful for me and my business. Amber W. at this branch is an extremely smart, capable, clever, and creative financial advisor. And not only that, she is involved in and cares for the businesses in this community. She not only has helped me find financing for my business and keeps my records in order, she is also a client of mine. She keeps it professional and always makes me and my business feel at the center of everything she does. I appreciate her candor and kindness every time I come in to get work done at this Sound Credit Union location.”
“Couldn't open an account when I first went to see rose. She explained to me what I had to do to be able to open one. She was very professional. And now she's my banker. Really great place with amazing people in it.”
Open 24 hours
2317 Pacific Ave, Tacoma
Banks
“I've been with us bank since May 21 1997 that is 21 years and the staff is very friendly and I am going to continue banking at us bank I've never had any problems with them at all”
9:30AM - 6PM
4027 Tacoma Mall Blvd Ste K, Tacoma
Banks
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“Paul W helped me with my complex banking needs and was extremely knowledgeable. Paul is the manager at the branch and was friendly from start to finish. His professionalism and attitude are rare to find in customer service anymore but I’m so glad it’s not all lost. The branch is well kept and the employees seem genuine with their customers. 10/10 would recommend Paul and his team again and again!!! Thank you for the great experience, it’s rare to find but I found it here at Sound!”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
10AM - 12:30PM 1:30 - 5PM
2525 N Proctor St, Tacoma
Banks
“Umpqua bank has been handling my business accounts. They have the best customer service and have very knowledgeable service personnel to answer my questions. Thank you Yong Anderson and staff for all you do!”
9AM - 5:30PM
6312 19th St W, Tacoma
Banks
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
8AM - 4PM
1703 Dock St Suite A, Tacoma
Banks
“Don't be fooled, there really IS a PSCCU branch here. The thing is, they don't have their own mailing address (they share with the Puget Sound Energy building). Because they don't have their own address, google will take you to the PSE building and NOT the PSCCU building.”
“On this visit I needed a notary for some legal documents. Associate Personal Banker Elidia Ferreti was the person who helped me. I was a walk in, though I should have made an appointment. Despite this Elidia welcomed me with a very friendly attitude, was professional and got this task done quickly so I could continue my day. Thank you Elidia!”
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“So I’m a little bit confused as to why when I cash checks at umpqua some will charge me a fee because I don’t have an account with them and then other branches don’t charge me any fees other than that I alway have a good experience I’m usually in and out within 5 minutes. I might just open an account soon”