KeyBank has been praised for its exceptional customer service. Customers highlight the bank's willingness to go the extra mile to resolve issues, with staff described as "highly impressive" and "extremely helpful." The branch manager, Scott Hall, in particular, is praised for his prompt and thorough assistance in resolving a problematic ATM transaction, even following up to ensure the issue was fully resolved. While one customer initially had a negative experience, the overall sentiment is that KeyBank has "turned things around" and provides a positive banking experience, with the staff being "great" and "giving it a go" despite the challenges of in-person banking during the current climate.
The staff at this branch are wonderful, always super helpful and go out of their way to make things as easy as possible!
February 2025
Steve Zilkey BENT OVER BACKWARDS to get an issue resolved. I am highly impressed and extremely pleased. I recently made the switch from Columbia bank when they changed the umpqua bank. My Key Bank experience has been great. I am absolutely happy with the decision I made to switch banks to Key Bank!!
February 2025
If they had bad customer service before, it really seems like they've turned things around. Very honest and helpful staff!
