The Bank of America (with Drive-thru ATM) branch is generally praised for its helpful and knowledgeable staff, who go the extra mile to assist customers. Vivian, a manager at the branch, was described as very helpful and efficient, clearly explaining complicated account updates. Similarly, the teller Danxia was praised for smoothly helping a customer deposit cash without a debit card. However, the branch is often understaffed, with only one teller window open while staff with tablets assist customers. This has led to long wait times, which one customer found unacceptable. The branch was also criticized for staff members directly asking customers about their cash deposits in front of others, which was seen as a breach of privacy and security. Overall, the Bank of America (with Drive-thru ATM) branch provides good service when staffed adequately, but needs to improve its efficiency and privacy practices to fully satisfy customers.
It was a terrible experience visiting this branch; it's the first time this has happened to me at Bank of America. They questioned everything before I could cash my check. It felt very embarrassing. 0 ⭐
September 2025
L.A. and Vivian were absolutely amazing. Helped me with a Wire in a hurry. Extremely professional, helpful, and a great reflection of the brand name.
April 2025
Horrible customer service dont waste your time going they’re!!!
