REI is a popular store known for its commitment to outdoor adventures and quality gear. They offer a wide range of products, including their own award-winning REI brand gear and clothing, all backed by a 100% satisfaction guarantee. Customers frequently praise the helpful and friendly staff, who go above and beyond to assist, whether it’s providing information or honoring sales early. The store is smaller than the Seattle location but typically has what shoppers need, including a large selection of bikes and cycling accessories. Recent promotions include discounts on popular brands like Osprey and REI’s own products. REI also encourages customers to check their app for stock availability and offers convenient online ordering for in-store pickup. Overall, REI is recognized for its excellent customer service and affordable prices on a variety of outdoor equipment and apparel.
Rick at the bike shop is the man!! Helped me pump up my shocks and my tires before my first mountain bike experience with a used bike I had bought. Great customer service, thanks Rick!
September 2025
This store rocks. Adam was apparently new on the job but was so helpful and like a pro. He even had an afterthought and found me in the store to give me additional information! Leila...she was cashiering, helped me figure out the best possible deal, in addition to brightening my day with her sunny and fun disposition. ... read full comment
August 2025
Came in recently, had great customer service. Big thank you to Caylif (pardon my spelling) for his assistance with testing out some baby carriers! They had a sale starting the next day but honored the sale once they put the signs up.
