Department Stores in Kelso, WA

“I got a new kitten and needed to get her some supplies. I found some really good prices online for a kitten tower, scratching post and some items for my backyard birds. I took advantage of the free shipping to store. I received a text that my items were in 2 days early and I went to pick it up. I went into the store and told them I had a pickup order. They looked and didn't see it up front. At that time we realized that it was a ship to store order which is stored in the back. They brought out 2 packages and handed them to me. I assumed everything was there as 1 of the boxes was big.
When I got home I opened up the boxes and realized I was short one item. I called the store and spoke to a young man and he said he would check into it and call me back. I didn't get a call back so I called the store again the next day and spoke to a young girl and told her what happened. She let me know that it was there and when I come in to tell whoever helps me that the item is in the back. I drove back to the store and received the rest of my order.
The remaining item was a cat scratching post with sisal rope wrapped around it. It was not shipped in a box. They had attempted to wrap it in plastic shrinkwrap but the top of the post was only partially covered and ended up getting torn up a bit and slightly dirty. The base was also partially wrapped and it was also dirty. It appears that my order for 3 items was split into 2 shipments from separate facilities and when I got a message they arrived and were ready for pickup it wasn't all the items. I had tried earlier in the week trouble finding the information. I used my Android phoneto track my order and I had at the time, maybe I would have had better luck with my laptop? My new kitten is loving her kitten tower and her new scratching post which she is perching on like she is a bird. The items were built good, very reasonably priced and shipping was free using the ship to store option. Maybe next time I'll be pretty versed at it.”

“A big thank you to Kaylee. She helped us out so much and even found the discount that we were looking for at just the right time. She was such a big help and so very sweet and kind. We will definitely come back because of her. Thank you so much! ?”

“I wanted to get a book for my flight today, and they said in stock but the shelf was empty, a very kind man working in the book area with a mustache discovered it had not been restocked yet and just came in. He went in the back and quickly found a copy of onyx storm for me!! Huge thank you for going the extra mile for me!!!! I'm a bit of a nervous flyer and wanted the distraction thank you!!”