Best Buy is generally a reliable and consistent place to shop for electronics. Customers report finding most of what they were looking for, though sometimes struggled to find an employee to assist them. The employees they did interact with were often knowledgeable and willing to help, though a few lacked expertise. One customer had a particularly positive experience with an employee named Robbie, who was described as knowledgeable, kind, patient, and overall very understanding. Robbie went above and beyond to help the customer troubleshoot an issue with some audio microphones. Another knowledgeable employee was praised while TV shopping. While the quality of the products purchased was good, including a replacement Amazon Fire Stick, some customers had difficulty finding staff to answer questions. Overall, Best Buy provides a generally satisfactory shopping experience for electronics, with standout service from certain helpful employees.
good sales prices, professional, knowledgeable and good customer service.
June 2024
Very helpful associates in helping us find another microwave.
June 2024
Usually I end up talking to someone that doesn't have a clue. Though when TV shopping I was pleased to be helped by someone that knew what they were talking about. I wish I caught the gentleman's name. He was exceptionally knowledgeable and helpful.
