Build-A-Bear Workshop in Kennewick offers a unique and personalized experience for creating your own plush toy. Customers can add outfits, sounds, and scents to their furry friends, and even record a custom voice message to make the gift extra special. The store also hosts PAWsome parties, where you can celebrate a birthday, host an office party, or put together a community event with customized furry friends, a Special Heart ceremony, and party games.
The employees at Build-A-Bear Workshop are consistently praised for their friendly and helpful attitudes. Customers have described the staff as "amazing," "kind," and "patient," especially when working with children. One employee, Susan, was particularly commended for her wonderful attitude and attention to the little ones, as well as her thoughtful gesture of donating a bear to a customer who had lost one in a house fire.
Despite the smaller size of the store, the overall experience is described as "pretty awesome" and "very enjoyable for our littles." Customers appreciate the hands-on fun and the ability to create a unique and personalized plush toy that can become a cherished memory.
Natalie is an absolute delight! She is so helpful, kind, and truly excited about the products! She cared about my experience and was so bubbly and made the experience so fun! 💖
August 2026
The best Build A Bear! The staff were so helpful and kind, and they even gave me stickers and told me about the deals! The girl with the red hair was just the sweetest, I wish I caught her name! ☺🙏 💕
August 2026
I had amazing experience, thanks to Morgan. She was so helpful and kind and she made the whole shopping experience delightful! I’ll definitely be back to buy more build -a- bears thanks to her! 🦇
