DICK'S Sporting Goods in Kennewick is a popular destination for sports, exercise, and outdoor equipment. The store offers a wide range of products, including baseball gloves, golf clubs, shoes, workout clothes, camping gear, and bikes from top brands. Customers appreciate the knowledgeable staff who assist with finding the right equipment and offer services like bike tune-ups and fishing setup. However, some customers have expressed frustration with the shoe fitting process, finding it time-consuming and cumbersome. Despite these issues, there are staff members who go above and beyond to help. For instance, one employee was praised for her exceptional service in locating a specific pair of shoes when other staff could not. While many customers commend the helpfulness of the staff, there are concerns about the limited discount offerings for veterans, with some wishing for more recognition throughout the year. Overall, DICK'S Sporting Goods in Kennewick aims to provide a good shopping experience, but improvements in service efficiency could enhance customer satisfaction.
Went in to buy some women softball cleats and there was none. So disappointed that mens cleats have a variety and are stocked but not the women's section.
April 2025
It's disappointing to hear that Dicks will only offer veterans discounts on Memorial day. Most places have special on that day because it's a recognized holiday. Sad to say, I will consider other retailers who recognize veterans gave every day of the year and not just one day.
April 2025
The guy that was working by the cleat area he was very sweet and helpful he has amazing customer service he tried his best to find me metal cleats but we couldn't find any so thank u to the guy that helped me today
