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“Absolutely the best boots I’ve ever worn. Just ordered a second pair because my first ones are so comfortable. Superior quality and craftsmanship. Definitely worth the investment. Do some small maintenance cleaning and oiling and they will last for years to come.”
“Very nice shoe repair shop. There is so much more offered than shoe repair. They have good quality clothes and shoes for sale. Nice, clean and comfy and I really enjoyed my visit. I plan to return for a pair of shoes. Staff is incredibly friendly and helpful.”
“Taylor was amazing!!! She helped us find the perfect grandmother of the bride dress for my Mom. Excellent customer service & great eye for color & style!!!”
“I like coming here they have tons of random stuff it’s like a thrift store but with new stuff and sometimes you can find really good stuff for cheap. Sometimes items are broken or partially stolen but you can probably find another one. They sell everything here like skincare, hair care, perfumes, clothes, accessories, kids toys, home decor, furniture, cups, mugs, kitchen materials, baby clothes, and they have a dog section. I really like this place to just browse and see what they have.”
“my rating is towards a girl who helped me find jeans yesterday. i didn’t catch her name unfortunately, but she’s younger, with dark medium length hair and had a bubbly personality. it’s a vague description, i wish i caught her name. she asked me if i needed help finding jeans and i knew what i wanted, but she made the process easier and faster and she told me the difference in some of the bke styles. i wanted high rise, bootcut, long length and helped me pin point my size, while checking in on me a lot. shoutout to her, the atmosphere was also pretty good, workers seemed happier to be there (: thank you girl”
“They sometimes don’t have the sizes I need in stock, that’s why 4 stars, however, the customer service is awesome at this store and they’re great about exchanging and ordering things online for you that they do not have in stock. -Also their shipping is fast.”
“To the girl working there today: thanks for distracting my toddler and giving him stickers while I tried shoes on. It’s super hard to get any errands done with a kiddo. Ur so swag I love u <3”
“Jarren.(I hope I got the name correct) from the Kennewick WA mall location was absolutely the best! He made the experience so easy and helped us on and off for about an hour. Absolutely the best costumer service I have found in retail in a long time.”
“Wide selection of men's, women's and children's shoes. They have most sizes of esch style in stock usually. The store is clean and well organized.”
“I came in today for the first time they opened up since covid it was super busy ! Even though the lines were around the store the customer service was AMAZING Devontae was super helpful with getting everything I needed! ! Even when I ended up with the wrong items he was quick to make sure I got what I came for !”
“I've been shopping at this Loft location for years and want to highlight the excellent customer service the staff consistently provides. I especially appreciate the store manager, who delivered outstanding service on the day of their annual inventory. Although the staff was likely exhausted, they still greeted customers warmly and were extremely helpful. Over the years, I've observed the manager many times, and she is always friendly and ready to assist. I don't know her name, but Loft is fortunate to have her overseeing the Columbia Center location in Kennewick.”
“Awesome customer service! Took my little sister here to get her some new shoes and Audrey was very helpful and informative! Environment was very friendly and welcoming !”
“Have been to this location several times during the last few months and I have had such a great experience with the staff. Everyone is always helpful and friendly. The only thing I didn’t enjoy was the 90+ degrees in there. It seems the AC is not functioning I can’t imagine how the employees must be feeling having to be there for their entire shift in those temperatures.”
“Due to reasons you don't care about, I haven't worn makeup in a few years and decided, now that I no longer need to wear a mask, it was time for new makeup. I'm of an age that I really had no idea what I needed, or wanted. Stopped in Macy's cosmetics (Columbia Center Mall) and met Soshi (not sure how to spell it, but that's how it sounds to me). She started asking questions, and we moved from one counter to another and ended up at Clinique. Clinique is a brand I recognized, and have used. She helped me decide on a color, did not try to over sell me, in fact when I asked a couple of questions about a product, she ended up putting it back. I missed the 'make-up gene' when I was born, and this charming and knowledgable young lady was a great help. If you need help with makeup, I strongly recommend Macy's and ask for Soshi. She has a nice sense of humor, too ;-)”
“I love This place .One of the Associates had me laughing so hard..He knew his business for sure . My Son wanted a pair of shoes end up with three with this person helping him make better choices. That what I call a very good salesman. Most know it at the columbia center mall.”
“I had new tubes with gel put on my bike a few weeks ago at Dicks in TriCities, and very pleased with the service.
Today I had a flat tire. Went back to Dicks and Henry checked it out, couldn’t find a leak, and filled it with air.
I later came back because it was flat again. Henry said he’d figure out what was wrong, so I left, he called me later stating he found a tiny hole and replaced the tube at no charge where I had recently purchased new tubes.
I was impressed and grateful for the kind professional helpful manner I experienced today!”
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“I was greeted right away. Brody, I think was her name, was very attentive and helpful. Brought lots of choices and helped me take them on and off. She had good suggestions and was very knowledgeable.”