JCPenney in Kennewick, WA, is a popular shopping destination known for offering a wide selection of products including fashion, home decor, beauty, and accessories. Customers appreciate the friendly and helpful service, especially when asking for assistance or finding specific items like jeans or red shirts. The store is clean, well-stocked, and provides good value, with many customers discovering great deals through clearance sections and promotions. While some shoppers note the absence of certain departments like Sephora and limited options in bed and bath, overall, it is valued for its variety and affordability. The store caters to diverse customers, with staff who speak Spanish and show care for all clients. JCPenney continues to be a trusted place for quality, style, and everyday value for families and individuals alike.
Came here due to very poor customer service. My mom was looking for a wallet at Macy's. And the very rude association. Told my mom that she couldn't afford a high end wallet that she's needed to shop somewhere else. So we left and went to JCpennys..I can't stand snotty women who judge people by how they are dressed..
January 2026
dealt with Jewlery and they were very helpful! Prices on sale were excellent!
December 2025
Very nice place to get family portraits made for Christmas. Make sure you get an appointment or book online.
