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“They have a very good selection of high quality horse grain. This has been my favorite western store to shop for the last 45 years. They are a little pricey on stuff, but its good quality along with a nice selection. The staff have improved their customer service in last couple years, but there is still room for improvement. I recommend this store. Thanks”
“Hot topic is the only store I love to go when I go to the mall and they have the best stuff to buy I wish I could buy a lot stuff but I can't but I love the store and I always recommend it to my friends!”
“These vegan cruelty free faux leather?were $15 after tax. The label was even wrong. The price dropped to a steal at $13.99. New they are anywhere from $50-80!
I will be back for the skirt in a few weeks. A versatile pencil skirt slit in back ia the kind that will rule my wardrobe. Best believe pleather Stella is BACK! #FolsomApproaches #EndOfSeptember #CorsetryAWAITS #IndustrialSewingMachine #WANTED”
“Taylor was amazing!!! She helped us find the perfect grandmother of the bride dress for my Mom. Excellent customer service & great eye for color & style!!!”
“Pleasantly surprised with this store. I went to Ross, Famous Footwear, and Burlington looking for the perfect black ankle boot. I found exactly what I was looking for, for $20. The shoe selection is perfection. Highly recommend.”
“I like coming here they have tons of random stuff it’s like a thrift store but with new stuff and sometimes you can find really good stuff for cheap. Sometimes items are broken or partially stolen but you can probably find another one. They sell everything here like skincare, hair care, perfumes, clothes, accessories, kids toys, home decor, furniture, cups, mugs, kitchen materials, baby clothes, and they have a dog section. I really like this place to just browse and see what they have.”
“It's an alright place, I only say that because I don't really shop here much. Five stars because it's always clean and organized when coming in here to shop & I've never had any negative experience. Lots of great stuff here for your home or for your family.”
“Came here due to very poor customer service. My mom was looking for a wallet at Macy's. And the very rude association. Told my mom that she couldn't afford a high end wallet that she's needed to shop somewhere else. So we left and went to JCpennys..I can't stand snotty women who judge people by how they are dressed..”
“Details is a wonderful store! It offers a huge variety of decor and furniture items, as well as unique clothing you won’t find elsewhere in Tri-Cities. While the store is smaller than it was originally, they still offer all of the quality furniture and lighting they did before. There seemed to be a bit of a turnover in staff over the last 12 months, but overall it is far more friendly to visit!”
“my rating is towards a girl who helped me find jeans yesterday. i didn’t catch her name unfortunately, but she’s younger, with dark medium length hair and had a bubbly personality. it’s a vague description, i wish i caught her name. she asked me if i needed help finding jeans and i knew what i wanted, but she made the process easier and faster and she told me the difference in some of the bke styles. i wanted high rise, bootcut, long length and helped me pin point my size, while checking in on me a lot. shoutout to her, the atmosphere was also pretty good, workers seemed happier to be there (: thank you girl”
“Came in to browse not expecting to find a semi-formal dress but hoping. The only employee in the store was a super friendly and helpful girl with glasses that immediately found out what my daughter liked and needed then took her around and found 5 different options while not ignoring other customers. She checked on us without being pushy and talked like a friend. We will be coming back many more times. And my daughter found her dress there too!”
“Couldn't use my Old Navy Cash without the actual paper coupon, kind of disappointed. They track everything else in my app, why not my Super Cash?
On the other hand, found a cute two-piece swimsuit with matching shorts ??(NOT these colors, LOL)”
“Jarren.(I hope I got the name correct) from the Kennewick WA mall location was absolutely the best! He made the experience so easy and helped us on and off for about an hour. Absolutely the best costumer service I have found in retail in a long time.”
“Maritizia was THE BEST she was SO SO helpful and made my entire day she helped me apply blush and even swatched for all the colors I wanted and even recommend good things without making me feel pressured. She was so sweet and outgoing made. My entire. Day. Go here for sure”
“It's a beautiful store but for a person like me who is 4/10 every thing the petite clothes were big .But it's a beautiful store and the staff were very helpful.”
“Shopped for formal men’s clothes to prepare for a wedding. I don’t dress up much, and so asked if they had someone who could help me figure out what would look good on me. The cashier recommended JaVonne Watson. What a pleasant surprise! She didn’t even have to measure me or my son, she just guessed our size (very correctly) by looking at us. She made the experience fun and quick. She asked just the right questions and made the entire process so easy. She even asked what color dress my wife would be wearing, in order to get a tie that is close to that color to make us seem more of a couple. We bought more than intended, and still came out spending much less than I had anticipated. I highly recommend asking for JoVonne; she will make an otherwise stressful experience a time of laughter and peace.”
“I went in for the fire time for a haircut and let me tell you, it was such a great experience. Sarah cut my hair and she was seriously the best! So kind, helpful and great with my hair. She was funny and friendly and even suggested some great party ideas for my older daughter. ? I loved having her cut my hair. Thanks so much, Sarah”
“I was grateful and impressed with the service. I wasn’t expecting to need help, but after asking a single question, I ended up receiving a lot of assistance in finding the kind of items I was looking for, and it made my trip much more productive and efficient than it would have been otherwise. The best available band size for me was not carried in-store unfortunately, but I was able to more confidently make an online purchase afterwards thanks to the help I got.”
“Went in the other day for last minute Christmas shopping and was greeted by a tall man with gauges who told me about the sales and showed me great products with awesome discounts. I would highly recommend coming to lucky brand for all your jean needs!! Thank you so so much for helping me get the rest of the items I needed for Christmas!
Great customer service and wonderful staff!”
“Lots of the blouses and outfits are perfect for a professional wardrobe. Each one is flattering and interesting, but they're all similar in style so none of them would be unusually memorable, and they will be easy to mix and match. I did not see a single item in the store for less than $99, most of the pieces I liked were $120 or more. Staff is friendly and helpful and took really good care of Mom as she was trying to find an outfit for a funeral.”
“I've been shopping at this Loft location for years and want to highlight the excellent customer service the staff consistently provides. I especially appreciate the store manager, who delivered outstanding service on the day of their annual inventory. Although the staff was likely exhausted, they still greeted customers warmly and were extremely helpful. Over the years, I've observed the manager many times, and she is always friendly and ready to assist. I don't know her name, but Loft is fortunate to have her overseeing the Columbia Center location in Kennewick.”
“Awesome customer service! Took my little sister here to get her some new shoes and Audrey was very helpful and informative! Environment was very friendly and welcoming !”
“Have been to this location several times during the last few months and I have had such a great experience with the staff. Everyone is always helpful and friendly. The only thing I didn’t enjoy was the 90+ degrees in there. It seems the AC is not functioning I can’t imagine how the employees must be feeling having to be there for their entire shift in those temperatures.”
“Great deals, especially for back-to-school. Tee shirts as low as $6.99 and I also scored my teen some jeans @ $54.50 for a buy one get one free. The staff is friendly and helpful, quick checkout and the store is super clean.”
“Wow I have nothing to share but pleasant experiences from this establishment. The team was spot on on finding me a dress for a bridal shower and this girl name Diana was sweet and willing on assassinating me, and she was so sweet, thank you guys! ♥️”
“This Ross, in my opinion, has the best staff. Some of the cashiers could be a bit more friendly, but the manager is awesome and the loss prevention person is so nice. I usually always find more things at this Ross, when its stocked.”
“Due to reasons you don't care about, I haven't worn makeup in a few years and decided, now that I no longer need to wear a mask, it was time for new makeup. I'm of an age that I really had no idea what I needed, or wanted. Stopped in Macy's cosmetics (Columbia Center Mall) and met Soshi (not sure how to spell it, but that's how it sounds to me). She started asking questions, and we moved from one counter to another and ended up at Clinique. Clinique is a brand I recognized, and have used. She helped me decide on a color, did not try to over sell me, in fact when I asked a couple of questions about a product, she ended up putting it back. I missed the 'make-up gene' when I was born, and this charming and knowledgable young lady was a great help. If you need help with makeup, I strongly recommend Macy's and ask for Soshi. She has a nice sense of humor, too ;-)”
“This is a good place to shop, sure a little densely populated, but the service there is GREAT!!! Plus, many different stores there, so far the only bad about about it is that it gets a little crowded”
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“I always find something unexpected there and sometimes things that I think I would never buy and when the staff says just try it ends up being the thing I wear all the time.
It is such a fun place to shop and no. pressure, I will miss all of you and wish you the best of luck in your new experiences.”