Old Navy offers decent quality, affordable clothes with a great and good selection. The store is clean and organized. The environment is welcoming, with friendly and helpful staff who greet customers. The clothes are cute and include items like swimsuits and matching shorts. However, the checkout experience is often problematic. Long lines are common nearly every time, with waits of a half hour or more. The line area is too narrow, making it difficult to navigate or bypass others. Some staff can be unhelpful, unorganized, and lacking in good customer service skills, seeming busy chatting. The store layout can also be packed in small areas, making navigation with items like a stroller difficult. Additionally, there can be issues with promotions, like being unable to use Old Navy Cash without a paper coupon despite using the app. Overall, it provides an affordable "live" shopping experience, but ordering online can save time and headaches.
Couldn't use my Old Navy Cash without the actual paper coupon, kind of disappointed. They track everything else in my app, why not my Super Cash? On the other hand, found a cute two-piece swimsuit with matching shorts 🩳👙(NOT these colors, LOL)
June 2024
So they had price tags everywhere in here little Posters $15 here $16 there $12 there picked up a Jean jacket...
November 2023
Always a great selection and affordable items. But long checkout lines nearly everytime you go no matter what day or time of day.
