The UPS Store #5727 in Kennewick is an incredible, locally owned and operated one-stop shop offering packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. Under new management, the store is updated, new, and fresh. The owners and staff are absolutely terrific, a delight, and great. They are professional, kind, and knowledgeable. Customers report being greeted right away and helped quickly, even during busier times. The staff provides exceptional service, going out of their way to assist with confusing returns, find the best deals on packaging, and help customers in need. They are known for their helpfulness and problem-solving, ensuring packages are correctly handled. The store is highly recommended as the best UPS store, with a 10/10 rating for its terrific service and kind people.
I needed several documents notarized at short notice and I was impressed with the service at this location. Jacob was very thorough, accurate and friendly and the whole process was quick and simple, thank you!
July 2026
Jasmine and Nora are absolutely stellar! Excellent customer service even to rude customers. Very impressed with their decorum and professionalism. The store is always nice and tidy and the employees have always been warm and polite. Keep up the great work!
July 2026
Jacob and Nora were very helpful and friendly. We had a great conversation since it was a slow period.
