The UPS Store #5727 in Kennewick is an incredible, locally owned and operated one-stop shop offering packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. Under new management, the store is updated, new, and fresh. The owners and staff are absolutely terrific, a delight, and great. They are professional, kind, and knowledgeable. Customers report being greeted right away and helped quickly, even during busier times. The staff provides exceptional service, going out of their way to assist with confusing returns, find the best deals on packaging, and help customers in need. They are known for their helpfulness and problem-solving, ensuring packages are correctly handled. The store is highly recommended as the best UPS store, with a 10/10 rating for its terrific service and kind people.
Friendly customer service and quick efficient service
May 2026
The UPS store number 5727 on Gage Boulevard was clean and well equipped. The young lady that helped me, Nora was extremely knowledgeable, eager to help and tolerant with my technical challenges And the time needed to accomplish my copying needs! I found out they’re even open on Sundays!
May 2026
Super busy, waited 10 to 15 minutes, could use more staff.
