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“I have had only positive experiences here, I love that what they don't buy they will donate, and the employees have always been nice and let you browse without asking if you need help 100 times, great prices and I have recommended this place to everyone I know with small children. I look forward to every time I come in. Thanks!!”
“Great team!! Sky made sure I found the right pair of pants that fit me the best! Liam helped me create an online account! and Albert was very welcoming! Maddie was very sweet like always!”
“Great selection of clothing but prices are on another level of expensive. Also, it'd be great if the staff were more knowledgeable about the historical significance of Eddie Bauer and the origination of puffer jackets. I'm pretty sure, based on what I learned at the Museum of History and Industry, that Eddie Bauer invented one of the original puffer jackets, and I think the store should celebrate that success more prominently. Eddie Bauer should tell its Seattle-based origination story more. There was a timeline display on the wall, but I think most people interpret it only as decorative art, and even the employees seem to read it for the first time when I asked them the puffer jacket question.”
“This mall has seen better days.
The staff at Gap Factory are very friendly and helpful.
I went in to do a return of some things I bought online. Took more time to find the store than to do the return.”
“I came in today looking for new clothes since it’s almost back to school season and I went shopping for my kids. Upon arrival I was greeted with a warm smile and I felt welcomed as soon as i walked in. As I continued my shopping, some prices were on point while other prices weren’t so on point. Long story short as I continued to checkout the clothes for my kids, I was rung up by a kind young lady named Amani. Her customer service was beyond amazing and she kept a good attitude and positivity throughout the interaction and she helped me with my prices. I feel more retail stores should have somebody as positive as Amani. Thank you Jcpenney”
“I shopped at Heaven Sent in the 90s when my boys were little and I'm back shopping at Heaven Sent for my grandkids. I always find a variety of things when I visit, from shoes to cute clothes to toys and for great prices. Every Friday is Grandparents day and I appreciate the 20% off on Grandparent Fridays.”
“I had a mission to find some pants for my toddler boys to match a pair of pants my husband owns for a photo shoot. I think she was the store manager but she rose to the challenge & helped me find some options & also searched on her tablet for other options. She suggested we put the options she came up with on hold while I searched elsewhere as it wasn’t a complete match. I was unsuccessful at other shops but because she was so helpful I purchased the options she came up with. Her customer service was like a breath of fresh air and she should be the gold standard of what customer service should be.”
“came in looking for my size and left with emotional support, directions, and a renewed faith in humanity.
Victor didn’t just help me find clothes—he helped me find purpose. Okay maybe not purpose, but definitely the right size and a whole other store that had a sold-out collector’s item I was hunting for like it was a rare Pokémon.
He didn’t even work for that store. I don’t know if he’s on payroll or a side quest NPC, but either way—he crushed it.
So kind, patient, and helpful. I will be back.
Give this man a raise, a parade, and maybe his own theme music. MVP energy.”
“Best Clearance section! Lots in the plus size and variety of styles and options. Service is good but my only complaint is they always have some miscommunication about the sales. Otherwise great clothing options for the whole family.”
“Always great prices and multiple selections for the whole family. Online specialty orders are available and tailored for men and women. I ordered athletics, dresses, and pants in tall sizes and they fit!”
“This place is cute and feels like somewhere I can actually bring my kid to. We like to come here to pick out a new-to-us toy and see what other treasures we can find.”
“JCPenney has really stepped up their game. I was looking for new work shirts and couldn't find what I needed. I found an amazing associate, SEVILLA! She happily walked around for 5 mins looking for what I needed. I would have never found them without her! They were out of my size, so she took me back to a register, looked them up and placed an online order for me. I ordered 5 and they showed up in 4 days to the store. The pick up was so organized and the lady working was so kind. In and out in 5 mins with my 5 well made Liz Claiborne button-down collared black work shirts. I will be shopping here more often if the service remains. Sevilla, You we're amazing! Thank you for your great customer service!”
“So remember back in the day everyone used to wear Tommy, Nautica and Polo? I still wear tommy but only the jackets lmao. I came in here with the intensions of not buying anything. I ended up walking out with a red tommy jacket that I could not resist. Lol it was 76 bucks and it was on sale, why not. I think that's the only good thing about the outlet mall, the sales lol. But this store had alot, I may swoop in for another jacket though lol. Priorities smh.”
“They mainly sell baby and children's clothes, but they don't carry toiletries such as baby shampoo.
I was impressed by how kind and cute the staff members were.”
“It's a good place to shop if you are going to go snow boarding, ski, snow fishing, camping, studying about sea animals in cold weather, or if you live in Stevens Pass which is in the Cascades in Pacific Northwest.”
“I recently had a wonderful shopping experience at the Polo store, thanks to Johnston G. He was incredibly warm, friendly, and helpful. His extensive knowledge of the store's inventory allowed him to guide me accurately to the items I was looking for. Johnston was able to quickly find the right size and color for me, and he patiently scanned items multiple times to confirm availability in the store. I truly appreciate his efforts and patience. Because of his exceptional service, I had a delightful shopping experience. Additionally, the store itself is well-stocked with a wide variety of sizes, styles, and colors. Thank you, Johnston, for making my visit so pleasant!”
“Had a great day shopping here,the staff was wonderful,busy and outoing the guy with tattoos and beanie look rough at first glance and busy but really nice and helpful gave me a few options for my trip for Mexico,and a sweet asian girl help me picked a stunning swim piece for a good price :)”
“Great store. People are helpful and friendly and selection was great. Took my oldest daughter and fiance there on separate occasions for back to school/work shopping and both loved the fit and selections. From age 16 to 48, skinny to plus, from comfy to hip to sheek, they have it all at great prices. Even for myself a few pairs of jeans.”
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“Had a GREAT experience at this Old Navy today with my 5-month-old son, along with a full size stroller.> The Store was SUPER CLEAN and organized!> Had no issues with the stroller - plenty of space throughout the store.> Family Friendly, Stroller friendly bathroom. Clean bathroom with a clean sturdy changing table. This bathroom is BIG!> I was offered ROOM 1 in the changing room- TONS of space for the stroller, myself, and the clothes. Again, a nice BIG clean changing room.> STAFF: Was super friendly from the moment I walked-in to the moment I checked out. I even had to feed my baby a bottle midway shopping, changed him twice in the bathroom etc. Staff seemed to be very welcoming and understanding.*It’s hard all on its own trying to shop with a baby, so finding a store that makes that experience that much easier is such a relief.*To be Honest this was the first time I had walked into an Old Navy since I was in High School, but now after having such a good experience and finding some great items for my son along with a couple things for myself, I will be back.Thank you!”