Victra, a Verizon Authorized Retailer in Kent, WA, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for being knowledgeable, friendly, and dedicated to providing excellent customer service. Customers frequently mention staff members like Robert, Uriel, and KJ, who are praised for their helpfulness, patience, and ability to guide customers through choosing the best plans and devices. Robert, in particular, is recognized for assisting with business lines, helping select suitable phones, and offering valuable tips on discounts and savings. Uriel is appreciated for his calming presence and ongoing support with business accounts, while KJ is noted for going above and beyond to ensure customers are well taken care of. Despite the time needed for tasks like switching phones, customers report feeling comfortable, unhurried, and satisfied with their experiences. Overall, Victra in Kent aims to connect customers to technology in a trustworthy, fun, and profitable way, making it a reliable place for wireless needs and expert advice.
CSR Rich, at the Kent station Verizon, gave me the absolute BEST Customer service experience ever!
February 2026
Erick is awesome, I was about to switch my plan from verizon to different company but Erick explained everything in detail that make us so happy and instead of switching service we upgrade our all devices and add another line with verizon. Erick is very knowledgeable and humble person.
February 2026
Purchased both Android s25 and home internet business. Excellent service, and excellent product. Will be back again.
