Propane near Kirkland, WA

“I had a fantastic experience with the team at U-Haul today.

After accidentally locking the keys inside my rental van, I called customer service expecting to need a locksmith. I initially spoke with April and she documented the event while I waited for AAA. When AAA was not able to help, I call back and spoke with Annie. She was kind, reassuring, and never made me feel embarrassed. She explained the options, and when the locksmith would have cost around $200, she didn’t stop there—she took the initiative to check whether a spare key might be available.

A short time later, she called back with great news: they had located a spare at the field office, and Carolina, one of the field managers, personally drove it out to me. Their extra effort saved me a significant expense and got me back on the road much sooner than I expected.

Even the representative at the store in Kirkland was a delight to interact with during pickup and drop off.

Everyone I interacted with was friendly, professional, and genuinely committed to helping solve the problem rather than simply processing the transaction. Mistakes happen, and I appreciated being treated with kindness and respect throughout the entire experience.

Thank you to the customer service representative, the field manager, and the entire team for going above and beyond. Outstanding customer service like this is worth recognizing.”

“The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.”

“We went on Christmas vacation and came back to a 500 gallon tank that was nearly empty (7% remaining, if you trust the gauge.) We're off grid, and propane is our lifeline. In a bit of a panic, we called Pacer on Monday to beg for a refill. They took care of us the next day, which we very much appreciated. They have always been very dependable. But I think I'll sign up for the automatic tank refills and save everyone some stress. :-)”

“I'm sure you guys are great, but your customer today was driving on i5 and 522 with an unsecured load including pretty large rocks that could easily shatter a windshield or worse.”

“This is a long overdue review, but I have to say - I am always so amazed by the quality of service here at Salmon Repair Center. I have had my car serviced here for years since 2021 and the mechanics have always had my back and answered all my questions and concerns as someone who isn't all that great with car stuff. I am lucky to live so close to this place as it's so much for accessible for me to stay at home while they work on my car. I really appreciate the people working here, like Kevin and James, who have gone above and beyond with servicing my car. Their pricing is very fair for the work that they do and I honestly don't mind paying the price of the repairs since it's high quality work. They always give a call when they're done running the initial diagnostics and give a quote for the price(s) of the repair(s) that need to be done. I noticed they have a minimum charge of $99-199 for the diagnostics which I wasn't aware it was a thing until recently, but I'd still pay any price to get my car serviced here since everyone is so amazing and their service is amazing.”

“They are great. I exchange 10lb CO2 for our home carbonated water system here about every six months. Unlike a lot of other supply houses like this, they don't care if you're just a regular Joe or a contractor. The pricing is reasonable (currently $29.26 with all taxes and fees). I've also always been served very quickly and staff has been friendly.

The tanks have also always been clean looking, although it just sits under our sink so I don't care so much about that. I'd highly recommend them.”

“Excellent location with outstanding customer service!

The team is always kind and eager to assist. Everyone is consistently a pleasure to work with! Thank you!

I especially appreciate the convenience of this store, as it allows me to purchase fuel as well as essential consumables and equipment in one stop.”

“⭐️⭐️⭐️⭐️⭐️
I want to be crystal clear: this review is for the official U-Haul store in Kenmore, WA (not the small gas station rental nearby). I used This Uhaul for *my junk removal & handyman / mobile auto body repair/auto glass replacement business* last winter, 2025.
I’ve been around a lot of businesses in my life. I grew up working on cars, spent over 15 years in the collision repair industry, and I’ve lived in Kenmore and the surrounding area for decades. I’ve rented from many U-Haul locations and other truck companies, and none of them even come close to this one.
*The manager, Mike Phillips*, sets the bar for what customer service should look like in today’s world. From the moment I walked in, it was clear that this wasn’t about squeezing out profit — this was about people, respect, and integrity. He went above and beyond in every possible way, making the process easy, fair, and even encouraging. If I could give Mike and his team 10 stars, I would.
For me personally, this experience meant even more. I’m 32 years old, and my life has been defined by both highs and lows. I was once a multi-sport athlete with Division 1 scholarships in basketball and football. But after tearing my ACL, MCL, and suffering a broken back, those dreams ended early. Since then, I’ve battled herniated discs, kidney disease, and other health challenges. I’ve had to rebuild my life piece by piece.
Starting a business has been my way forward — a way to support my family despite these setbacks. Walking into this U-Haul, I could have easily been taken advantage of because I’m new to this side of things. Instead, Mike and his staff treated me with empathy, fairness, and professionalism that is rare to find today. They gave me confidence when I needed it most, and honestly, they gave me hope.
The trucks are clean and well-maintained, the staff are kind and efficient, and the communication is excellent. But it’s more than that — this team operates with humanity. They understand that life isn’t always easy, and they meet you where you’re at. That’s not just customer service. That’s leadership.
From me, my wife, and my family: thank you. I will never go to another rental company again, because I know I’ve found the best right here in Kenmore. This location isn’t just the best in Snohomish or King County — it’s the gold standard for U-Haul nationwide. Mike Phillips, you deserve recognition far beyond this store. U-Haul corporate should take note — because leaders like you don’t come around often.”

“The two guys working the closing shift on 8/18 were great!
Helped me with the return even though it was after they had closed because the app was down.
Great customer service.”

“For hitch install.
Owner of this branch was very reasonable and accommodated my crazy scheduling and poor communication.

Install was done on time and at the most reasonable price I could find in Seattle.”

“Rented a newer model Silverado in excellent condition that towed our trailer with ease. Online rental system is clunky but it worked: took ~10min from arriving at the location (they geofence in the app and website) to getting the keys. The staff is very friendly! It's a busy location so expect a line if you need to go to the counter. We've used this location several times and they are seemingly constantly getting new vehicles, including some box vans with backup cams (finally!)”

“The employees are honest and their prices are great. I save time by getting the right supplies the first time. They carry everything you need to start tig welding (cylinders, electrodes, filler rods, etc). Its refreshing to know you’re talking to professionals in the industry and not waiting for a reply via email/phone call. Support your local businesses!”

“Good experience at the store.
But the call center gave me incorrect information about the height of the box truck when I call to reserve it, which created problems during the move.”

“We were expecting delivery on the 19th and it came earlier in the week. We were sleeping when it came and had not moved cars or opened the gate. The deliveryman was able to route his hose to the gate, then entered from the other side of the property and opened the needed gate for service. We slept through it all and this man went out of his way to get us serviced. Great job, and thanks!”

“Dave and Phil have been very friendly from the beginning and patient in answering all my questions. It’s convenient to have them right next to a U-Haul location. There was no line and I was assisted right away. Service was quick and easy! Highly recommend and will be sending all my friends here next time!”